Location: Bethesda, MD
Posted: 07/10/2025

Position Details:

Job Title: Help Desk Engineering Lead

Job Type: Full-time

Salary Range: $140,000 - $180,000

Location: Hybrid - Bethesda, MD

On-site two days a week

Revised: 7/10/2025

Dynanet Corporation Overview:

Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company's efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology - it's a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.

Roles & Responsibilities:

• Provide technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules.
• Coordinate with the Project and/or Program Manager to ensure problem solutions and user satisfaction.
• Make recommendations, if needed, for approval of major systems installations.
• Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives.
• Provide daily supervision and direction to support staff.

Required Professional Skills:

• Requires technical computer and customer service skills.

Dynanet Team Requirements and Expectations:

• Possess Strong written and verbal communication skills.
• Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
• Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
• Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
• Excellent judgment and creative problem-solving skills.
• Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
• Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.

Education/Experience Requirements:

• This position requires a bachelor's degree along with at least five (5) years of relevant work experience in IT customer support OR an Associate degree or H.S. diploma with at least seven (7) years of relevant work experience.
• Requires technical computer and customer service skills.
• Must hold one or more of the following certifications (or current equivalent) at the minimum six months before the contract is awarded:
• Foundation Certificate in IT Service Management (ITIL) v3 or higher
• Certificate in Microsoft Operations Framework (MOF)
• MTA: Microsoft Technology Associate
• MCSA: Microsoft Certified Solutions Associate
• MSCE: Microsoft Certified Solutions Expert
• Apple Certified Associate - Mac Integration Basics (current or current -1 version)
• Apple Certified Support Professional (current or current -1 version)
• CompTIA A+ Certified Professional
• CompTIA Network+ Certified Professional
• CompTIA Security+ Certified Professional
• Jamf Certified Tech
• Jamf Certified Expert

Employee Benefits Overview:

• Industry Competitive Compensation
• Medical and Dental Insurance
• Paid Time Off/Holidays
• 401(k) Retirement Plans with Matching
• Remote Work
• Paid Training
• Employee Referral Program
• Employee Development Program?