CACI International

Help Desk Analyst

CACI International$86K — $181K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Secret Clearance required to start.
  • 2 Year Degree in IT or similar or equivalent 1 year experience in IT support.
  • 4 years of Help Desk Support experience.
  • 4 Year Degree in IT or similar or equivalent 3 years experience in IT support (desired).
  • 7 years of Help Desk Support experience (desired).

Responsibilities

  • Perform complex Help Desk support assignments.
  • Develop innovative solutions for IT issues.
  • Contribute to project deliverables and performance metrics.
  • Respond to user inquiries about IT systems troubleshooting.
  • Process access requests and deactivations.
  • Forward trouble tickets to appropriate administrators.

Benefits

  • Healthcare benefits for employees and families.
  • Wellness programs and resources.
  • Financial and retirement support options.
  • Family support services.
  • Continuing education assistance and development opportunities.
  • Generous time off benefits.
Full Job Description
Job Title: Help Desk Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity:
The person in this role will Perform as a Help Desk Analyst supporting Project Manager Assistant Capability Program Executive (PM ACPE) at Fort Belvoir, VA.

Responsibilities:
Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Operates with appreciable latitude in developing methodology and presenting solutions to problems.
Contributes to deliverables and performance metrics where applicable.
Responds to user queries on troubleshooting IT systems.
Processes requests for access and deactivation.
Forwards trouble tickets to appropriate administrator SMEs or higher echelons.

Qualifications
Required:
•              Secret Clearance required to start.
•              2 Yr Degree in IT or Similar or substitute 1 year experience providing IT related support.
•              4 years providing Help Desk Support.

Desired:
•              4 Yr Degree in IT or Similar or substitute 3 years experience providing IT related support.
•              7 years providing Help Desk Support.

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What You Can Expect:

 A culture of integrity.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$86,600 - $181,800

About CACI International

CACI International Inc is a multinational professional services and information technology company. It provides services to many branches of the federal government including defense, homeland security, intelligence, and healthcare. CACI has approximately 23,000 employees worldwide. The company's mission is to provide enterprise and mission technology services and solutions that best fit the needs of its customers. CACI has been named a Fortune World's Most Admired Company, a Washington Post Top Workplace, and a Forbes Best Employer for Diversity.
Learn more about CACI International
Size
22,000 employees
Market Cap
$7.1 billion
Industry
Net Income
$374.4 million
Founded
1962
5 Year Trend
+7.3%
Revenue
$5.8 billion
NASDAQ

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