Job Title: Help Desk Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
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The Opportunity:
The person in this role will Perform as a Help Desk Analyst supporting Project Manager Assistant Capability Program Executive (PM ACPE) at Fort Belvoir, VA.
Responsibilities:
Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Operates with appreciable latitude in developing methodology and presenting solutions to problems.
Contributes to deliverables and performance metrics where applicable.
Responds to user queries on troubleshooting IT systems.
Processes requests for access and deactivation.
Forwards trouble tickets to appropriate administrator SMEs or higher echelons.
Qualifications
Required:
• Secret Clearance required to start.
• 2 Yr Degree in IT or Similar or substitute 1 year experience providing IT related support.
• 4 years providing Help Desk Support.
Desired:
• 4 Yr Degree in IT or Similar or substitute 3 years experience providing IT related support.
• 7 years providing Help Desk Support.
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What You Can Expect:
A culture of integrity.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800