5+ years of experience in branch management or similar role in the heavy equipment industry.
Strong understanding of repair processes and customer service best practices.
Proven ability to develop and implement strategic business plans.
Excellent communication skills for liaising with manufacturers and customers.
Experience in team leadership and training, particularly in technician roles.
Responsibilities
Manage the branch to optimize the repair process for customers.
Develop and execute a market-based business plan leveraging parts and service strengths.
Serve as the primary liaison with manufacturers for service support.
Build and maintain strong relationships with heavy equipment customers.
Enhance repair order flow by collaborating with the Parts department.
Lead departmental meetings to identify and target customer opportunities.
Coordinate communication with the management team to address evolving customer needs.
Benefits
Comprehensive training and professional development opportunities.
Commitment to employee safety and workplace ethics.
A collaborative work environment across multiple departments.
Opportunities for career advancement within the company.
Full Job Description
Essential duties/responsibilities:
Manages our branch in every step, maximizing the repair process for our customers. Develop a business plan and strategy for our market leveraging our Parts and Service Departments strengths that ensure the attainment of company sales goals and profitability.
Act as a liaison with our manufactures regarding all service support bulletins, notices and programs for our dealerships.
Develop new and strengthen our existing customer relationships. As a primary point of contact for our dealership's key Heavy Equipment customers.
Maximize the flow of repair orders within the Branch and effectively working closely with our Parts department to ensure timely and efficient results. Empowers the Branch to maximize throughput and ultimately our customers' experience.
Communicate across Parts, Service, Sales and Rental departments targeting customer opportunities and will provide solutions. This forum will include monthly management and department meetings.
As customers' needs evolve and opportunities develop, this role will coordinate communications with our management team.
Lead by example and embrace our Excel Support principles and our Company's commitment to Safety.
Report to our Leadership team regarding progress on issues that are identified, pending or resolved.
Ensure that our Branch Technicians are properly trained and that necessary certifications are maintained and updated appropriately.
Adheres to all company policies, procedures, and business ethics codes.
