Scotiabank

Healthcare & Professional Specialist

Scotiabank • $70K — $95K *
Toronto, ON M3C 0E3In-Person
Healthcare
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Post-secondary education in accounting, finance, business law, or economics, or equivalent experience.
  • Proven expertise in the healthcare and professional segments within the marketplace.
  • Expert knowledge of Small Business products and services, including selling approaches and tools.
  • In-depth understanding of risk management policies, processes, and legal documentation for small business products.
  • Experience in interviewing, solicitation, marketing, and business development techniques.
  • Thorough knowledge of branch procedures, workflows, and small business legal structures within healthcare and professional segments.
  • Working knowledge of retail products and services related to Wealth Management and Commercial Banking.

Responsibilities

  • Manage and grow a business banking portfolio for healthcare and professional customers.
  • Attend industry events and build relationships with local professionals and Centers of Influence (COIs).
  • Provide specialized business and finance advice to enhance client success.
  • Respond to customer service requests and ensure satisfaction with provided services.
  • Plan activities that foster relationship-building and create sales opportunities.
  • Identify and pursue prospects using various channels including referrals and community contacts.
  • Collaborate with internal partners to offer holistic solutions for customer needs.

Benefits

  • Participate in skill-building sessions and one-on-one coaching.
  • Innovative, performance-driven work culture that values inclusivity.
  • Opportunities for professional development aligned with personal growth.
  • Flexibility to adapt roles and responsibilities based on market needs.
  • Access to a network of healthcare and professional associations.
Full Job Description
Requisition ID: 259424

As the Healthcare & Professional (HCP) Specialist, you will be part of a national team responsible for leveraging their expertise for the profitable growth of new high value customers, healthcare and professional customers. You will manage and grow a business banking portfolio by acquiring new healthcare and professional customer relationships, and retain/expand existing relationships, through:

  • Involvement in industry events and relationships with local Professionals
  • Centers of Influence (COI's) serving the segment
  • Internal Retail and other Scotiabank Partners
  • Professional Associations with a footprint in the local market


You will also be responsible for meeting assigned targets, which include:

  • Asset, deposit and revenue growth
  • Business development activities
  • Retention and referral goals
  • Other objectives related to customer service, operational effectiveness and personal development


Is this role right for you? In this role, you will:

  • Develop and maintain knowledge of assigned healthcare and professional customers including the nature and progress of their business, their financial position, and the terms and conditions of financial services used
  • Provide specialized healthcare and professional customers expertise and business/finance advice, increasing the business owner's ability to succeed in their business
  • Develop and maintain business relationships with COI's including influential customers, and internal/external referral sources
  • Respond to requests for service, instructing and guiding customers in service use, and confirming their satisfaction with the service provided
  • Take steps to recover customer relationships, when required
  • Plan and complete relationship building activities that would create sales opportunities
  • Provide value to customers by developing and maintaining an awareness of events, trends and practices in the healthcare and professionals markets
  • Identify prospects using multiple channels including asking for referrals from existing customers, collaboration with Scotiabank partners and COIs, developing a network of community business contacts, and participating in marketing/educational seminars
  • Discover business and personal banking needs/preferences on both sides of the customer's balance sheet
  • Proactively collaborate with Branch Managers and Wealth Management Consultants to ensure a Total Solutions approach (business and personal lending, payments and investments), is provided to each new and existing healthcare and professional customer
  • Assist and advise Scotiabank partners (Branch Managers, Small Business Advisors and Financial Advisors) with structuring marketing activities to close certain healthcare and professional deals with existing Branch customers
  • Respond to requests for business banking solutions by collecting relevant information, processing the requests, and conducting due diligence as applicable
  • Negotiate compensation for financial products and services, as applicable and in accordance with Bank policies
  • Provide thorough and consistent communication to customers throughout service set up, providing necessary set up instructions where appropriate, and ensuring the set up occurs according to plan
  • Manage an assigned credit portfolio at an acceptable level of risk by working/consulting closely with the SPP Solutions Managers/ACE when processing deals
  • Complete detailed credit reviews in a timely and sufficient manner
  • Authorize, renew, or decline customer requests within standard Bank policies and authorized limits, forwarding others as per established processes
  • Ensure all related documentation is properly maintained and thoroughly completed, and accounts adhere to the conditions of authorization
  • Identify and resolve deviations from the conditions of authorization, and deteriorating and/or unsatisfactory trends affecting the loan portfolio, seizing opportunities to reduce risk and loss
  • Develop an understanding of the branch financial and non-financial goals and how to contribute to them
  • Negotiating aggressive yet achievable financial and non-financial goals
  • Participate in team meetings, skill-building sessions and one-on-one coaching sessions
  • Adhere strictly to Bank and Branch security procedures and assigned authorities and responsibilities, and immediately report any unusual occurrences or fraudulent activity.
  • Comply with regulatory activities and guidelines including Privacy, Anti- Money Laundering/Anti-Terrorist Financing, FCAD, Know Your Customer, CDIC, Occupational Health & Safety
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions
  • Actively pursue effective and efficient operations of your respective area, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
  • Champion a high performance environment and contributes to an inclusive work environment


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Post-secondary education in accounting, finance, business law, and economics, or equivalent work experience
  • Proven expertise in the healthcare and professional segment within designated marketplace
  • Expert knowledge of the features and benefits of Small Business products and services, selling approach, selling tools and calculators, as well as related internal software and technology platforms for Small Business including ACE and GRM, Sales Builder, Intralink, etc.
  • Thorough knowledge of applicable risk management policies and processes, and legal and security documentation for small business products
  • Experience with interviewing, solicitation, marketing and business development techniques
  • Thorough knowledge of applicable branch procedures, processes and workflows, small business legal structures, life cycles and owner characteristic, and business financial statements within the healthcare and professional segments
  • Working knowledge of the features and benefits of retail products and services (i.e. Wealth Management, Commercial Banking, MD Financial, Enterprise Solutions, etc.)
  • Knowledge of competitor offerings and alternate sources of financing
  • Knowledge of economic conditions and political events affecting businesses, especially in the professional and healthcare segment
  • The ability to build and maintain key relationships, influence and persuade others, tactical planning, implementation and organization skills
  • A high degree of flexibility in order to adapt to a wide variety of tasks and functions, including being mobile to the district you are supporting to meet with customers and related COI's


Location(s): Canada : Ontario : New Liskeard || Canada : Ontario : Sault Ste Marie || Canada : Ontario : Sudbury || Canada : Ontario : Timmins

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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