OverviewLocation: Remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin
Shift: Full-Time, 40 hours/week
We are seeking a
Healthcare IT Revenue Cycle Applications Manager to join our team! This role is part of our IT leadership team and will be responsible for implementing, optimizing, and supporting key
Revenue Cycle technologies acoss our health system. In this position, you will ensure that our revenue cycle applications deliver the value, performance, and reliability needed to support the overall revenue cycle-
Patient Access, Billing, Claims, Health Information Management (HIM), Transcription, Referrals, and Scanning/Imaging Workflows.The Senior Manager will partner closely with system and market leaders, Solutions Analysts, and Managed Service Providers to drive high-quality service delivery, operational excellence, and continuous improvement. This position also provides direct leadership to the Solutions Architect team and works in alignment with Informatics, Training, Clinical Applications, Imaging, Interoperability, Project/Portfolio, and technical teams.
The ideal candidate will have broad knowledge of healthcare revenue cycle applications (front end, middle, and back end) and be able to consult with operational leaders, analysts, and vendors in regard to various areas within revenue cycle management. Additionally, the Senior Manager will have strong cross functional leadership experience, process improvement skills, and agility for change.
Responsibilities- Manage relationships with multiple managed service providers, ensuring adherence to SLAs, KPIs, contractual obligations, and service-quality expectations
- Oversee day-to-day service delivery for the assigned domain, validating performance, resolving escalations, and ensuring issues are addressed or elevated promptly
- Monitor service levels, conduct performance reviews, and drive continuous improvement initiatives in partnership with IT Service Providers and internal teams
- Forecast outsourced service needs, assess quality and customer satisfaction, and ensure services meet stakeholder expectations across the full lifecycle
- Lead planning, implementation, support, and maintenance of domain applications, ensuring alignment with governance, security, compliance, and data-privacy standards
- Identify opportunities to improve service delivery processes, tools, vendor performance, and cost efficiency while staying current with healthcare technology trends
- Collaborate with project management and governance groups to support high-quality, on-time implementations and maintain accurate resource and workplan data
- Provide leadership for Solutions Analysts and team members, including staffing, performance management, mentoring, development, and succession planning
- Foster a culture of innovation, teamwork, professionalism, and continuous improvement while promoting strong communication, change readiness, and employee engagement
- Manage departmental budgets, analyze variances, apply cost-containment strategies, and ensure compliance, risk mitigation, and disaster-recovery readiness across all services
QualificationsEducation: - Bachelor's degree in Business Administration, Information Systems, or related health care revenue cycle field is required
- Equivalent education and work experience may be accepted only if previous experience applies to specific systems
Experience: - A minimum of five (5) years in the following is required:
- Experience in Revenue Cycle Applications within Healthcare
- (Including but not limited to: patient access, scheduling, hospital and professional billing, claims, health information management, dictation/transcription/scribe, referrals and scanning/imaging)
- Service delivery, vendor management, or operations within a Healthcare IT environment that utilizes electronic medical records (EMR)
- Professional experience in management of operations specifically in Healthcare IT with a focus on Revenue Cycle software implementation and support
- Experience managing multiple third-party vendors in a complex IT environment
- Experience managing large teams in complex enterprise level implementation of vendor supplied software
License/Certifications:- Preferred:
- Epic Application certification
- Project Management Professional certification offered by the Project Management Institute (PMI)
