Summary

Located in the Electronic Health Record Modernization Integration Office (EHRM-IO), the Health System Specialist, (Senior End User Engagement Specialist) will ensure the execution of EHRM-IO's site end user engagement and dissemination national strategy. Provide recommendations for adjustment as appropriate, as part of the EHRM-IO goal of successful adoption of the EHR. Leads the development and enhancement of site-level end user engagement and dissemination strategies.

Duties

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Include, but are not limited to.

• Leads major communication and end-user engagement initiatives for enterprise-level programs, including EHR modernization or other large-scale change efforts.
• Develops innovative approaches to reach hard-to-engage stakeholder groups.
• Leverages a wide range of communication channels (e.g., targeted outreach campaigns, internal communications platforms, field engagement strategies) to promote awareness, readiness, and adoption.
• Crafting strategies that shape organizational culture or drive large-scale change (e.g., EHR modernization, enterprise transformation initiatives).
• Formulates and executes strategies aligned with departmental mission, values, and national programmatic goals; strategies show measurable organizational impact.
• Provides consultative guidance to facility or organizational leadership, ensuring plans and outcomes remain aligned with mission, priorities, and operational realities.
• Coordinates planning activities with diverse internal and external stakeholders, such as clinical partners, operational leaders, field sites, and program offices, to ensure alignment and successful execution of goals.
• Lead complex, high-visibility initiatives (such as EHR modernization, enterprise rollouts, or technology transformation programs).
• Manages constrained resources (staffing, funding, timelines) while still delivering high-quality outcomes; shows ability to balance competing program requirements and operational pressures.

Work Schedule: Full Time, Monday thru Friday, 0800 - 1630

Compressed/Flexible: Available at managements discretion

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process and will be at managements discretion.

Virtual: Will work at VA owned or leased space.

Position Description/PD#: Health System Specialist/PD20129A

Relocation/Recruitment Incentives: Not authorized.

Permanent Change of Station (PCS): Not authorized

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work requires moderate level of physical activity including, walking, climbing stairs
  and conducting on site evaluations. The position requires 25% overnight travel.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/12/2026.

I. BASIC REQUIREMENT

Health System Administration Series, 0671 Individual Occupational Requirements: This Occupation contains and OPM defined Individual Occupational Requirement.

• Undergraduate and Graduate Education: Major study hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.

OR

• Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:
• Missions, organizations, programs, and requirements of health care delivery systems;
• Regulations and standards of various regulatory and credentialing groups; and
• Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

OR

• Special Provision for In service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:
• Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
• Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
• Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. Evidence of this training must be provided.

AND

II. GRADE REQUIREMENT

Specialized Experience for GS-14 grade level.

• GS-14 grade level - You must have one year of specialized experience equivalent to at least the next lower grade GS-13, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Direct experience and expertise in applying change management techniques to successfully manage end user engagement and adoption of a modernized electronic health record deployment. Experience in clinical principles, and electronic health systems deployments with advising and providing recommendations to leadership in meeting the needs and requirements of all stakeholders. Experience communicating complex ideas to diverse audiences, including national-level leadership, clinical stakeholders, and operational teams. Crafting strategies that shape organizational culture or drive large-scale change (e.g., EHR modernization, enterprise transformation initiatives). Organizing work and setting priorities in environments with multiple competing demands, limited resources, and national-level expectations.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a 14 position you must have served 52 weeks at the 13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You will be rated on the following competencies;

• Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Strategic Thinking - Formulates effective strategies consistent with the business and competitive strategy of the organization in a global economy; examines policy issues and strategic planning with a long term perspective; determines objectives and set priorities; anticipates potential threats or opportunities.
• Project Management - Applies principles, methods, or tools for developing, scheduling, coordinating, monitoring, evaluating, and managing projects and resources, including technical performance.
• Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at the GS-14 grade level.

The required Individual Occupational Requirement however must be documented in your application.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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