The Senior Business Analyst (BA) will utilize their consulting, analysis, and domain skills to provide the best outcomes for our client, their participants and Fidelity.  You will join a team of passionate Health and Welfare professionals committed to crafting business requirements that are crucial to our ability to serve as a directed record keeper for our plan sponsors.  You will serve as requirements expert and are responsible for providing all business analysis support for client advised projects to ensure that the systems are functioning according to the detailed business requirements. 

The Health and Welfare Business Analyst is a key member of the Health and Welfare (HW) Center of Excellence Implementation and Migration team that services Fidelity clients. The role provides for the ability to work in a growing Health and Welfare offering, access to scalable technology while continually enhancing your knowledge of the Health and Welfare benefits administration landscape. 

Expertise and Skills you Bring

• Bachelor’s degree or equivalent years of industry experience
• 3 plus years of Health and Welfare benefits service experience with an
• Understanding of benefits administration system
• Prior client implementation and\or platform migration experience a plus
• Proficient with Microsoft Office applications - medium Excel knowledge including VLOOKUP experience.
• Ability to independently manage one’s own workload
• The ability to critically analyze complex business requirements/product issues
• Regulatory and legislative knowledge in aligned service area
• Demonstrates excellent communication skills (written and verbal)
• Ability to conduct analysis and document findings
• Procedure execution and process improvement
• Align, plan, and execute new product capability delivery with in-flight implementation while driving/ supporting execution of key activities (example:  data conversion load).
• Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements
• Partnering with the Director- Client HealthCare Consulting to define client specific configurable variations to support a client plan and/or administrative requirements
• Performing root cause analysis to determine gaps or trends for continuous improvement opportunities
• Submitting requests and/or assisting with translation of business requirements to technology partners, as applicable
• Creating training material and reference material for participant services
• Assisting and coaching the broader virtual team
• Engaging in and/or leading ongoing courses to support continued personal development

In addition to the above, the Center of Excellence (COE) requires skills in the following area:

Client Requirements Documentation

• Review client provided documents and the Information Requirements Checklist (IRC) and/or Plan Administration Manual (PAM)/Status Change Matrix (SCM) and complete the Client Requirements Tool with the clients plan rules
• Document gaps for the Client HealthCare Consultant to follow up on
• Provide support to Client HealthCare Consultant on Requirements Workshop call

Note: If you are a FINRA registered internal employee who is considering moving to a non-licensed role, you may want to proactively have a conversation with the hiring manager to understand the potential impact to your registrations before a final hiring decision is made.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.