Work Environment

• Candidates must be based in the United States, with a preference for those located in the Central or Eastern Time Zones to support cross-regional collaboration.
• Travel: As required for leadership meetings, customer engagements, and team development

Job Description

About this Job

The Head of US Renewals is responsible for leading the strategy, execution, and performance of all renewal activities across the United States within the global renewals organization. This role ensures high customer retention, drives revenue continuity, and maximizes lifetime value by overseeing a team of renewal specialists, fostering cross-functional collaboration, and optimizing renewal processes.

Responsibilities

Strategic Leadership

• Define and execute the US renewals strategy aligned with global objectives and company revenue goals.
• Drive continuous improvement initiatives to increase renewal rates, reduce churn, and expand customer lifetime value.
• Analyze market trends, customer behaviors, and renewal performance data to inform strategic decisions.

Team Leadership & Development

• Lead, mentor, and develop a high-performing team of renewal managers and specialists.

• Establish clear performance metrics and accountability frameworks for the team.

• Foster a culture of collaboration, customer focus, and continuous learning.

Revenue & Performance Management

• Own and deliver on renewal revenue targets and key performance indicators (KPIs).

• Monitor forecast accuracy and renewal performance across segments.

• Implement best practices to improve renewal execution, including standardization of processes and tools.

Customer Engagement & Retention

• Ensure proactive customer engagement strategies are in place to drive renewals and customer satisfaction.

• Partner with Customer Success, Sales, and Support teams to address risks, escalations, and opportunities.

• Develop targeted retention strategies for key accounts and high-risk customers.

Cross-Functional Collaboration

• Collaborate with Sales, Customer Success, Finance, Operations, and Product teams to ensure alignment across the customer lifecycle.

• Provide feedback to internal stakeholders on customer insights, product usage, and renewal trends.

• Support broader organizational initiatives such as pricing strategy, contract structures, and customer programs.

Process Optimization & Reporting

• Drive operational excellence through process improvement, automation, and scalability initiatives.

• Ensure accurate reporting and visibility into renewal metrics, risks, and opportunities.

• Leverage CRM and analytics tools to enhance decision-making and forecasting.

Qualifications

• 10+ years of progressive experience in Renewals, Customer Success, Account Management, Revenue Operations, Subscription Sales, or other revenue-retention leadership functions, with at least 7+ years leading managers and geographically dispersed teams.
• Proven executive leadership experience owning a multi-million-dollar renewal and retention portfolio with direct accountability for revenue retention, gross and net renewal rates, forecasting accuracy, and customer lifetime value.

• Demonstrated success developing and executing renewal strategies that have resulted in measurable improvements in retention, reduced churn, and sustained revenue growth.

• Strong track record of building, coaching, and retaining high-performing renewal, customer success, or commercial teams through periods of transformation and growth.

• Experience partnering at the executive level with Sales, Customer Success, Finance, Product, Operations, and Legal stakeholders to drive enterprise-wide customer retention initiatives.

• Expertise in renewal forecasting, commercial negotiations, contract management, pricing strategy, and risk mitigation.

• Demonstrated ability to influence senior leadership and operate effectively in a highly matrixed, global organization.

• Bachelor's degree required; MBA or advanced business degree preferred.

Preferred Qualifications

• Experience leading renewal organizations supporting Fortune 500 manufacturers, retailers, or enterprise customers.

• Experience within consumer intelligence, market measurement, data analytics, research, media, technology, or information services industries.

• Proven success managing organizations through acquisitions, organizational change, and business transformation initiatives.

• Familiarity with enterprise CRM and revenue platforms such as MS Dynamics, Power BI, or comparable technologies.

• Proven leadership experience in renewals, customer success, account management, or related revenue-focused roles.

• Strong track record of meeting or exceeding revenue and retention targets.

• Experience managing and developing high-performing teams.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong communication and stakeholder management abilities.

• Ability to thrive in a fast-paced, matrixed, and global organization.

Key Competencies

• Strategic Thinking

• Leadership & People Development

• Customer-Centric Mindset

• Data-Driven Decision Making

• Cross-Functional Influence

• Execution Excellence

Success Metrics

• Renewal rate / retention percentage

• Churn reduction

• Forecast accuracy

• Revenue attainment vs. plan

• Customer satisfaction (CSAT/NPS where applicable)

• Team performance and engagement

Reporting Structure

• Reports to: Senior Director / VP of Global Renewals

• Direct Reports: Renewal Managers / Specialists

Summary

This role is critical to ensuring sustained revenue growth and strong customer relationships. The Head of US Renewals plays a pivotal role in aligning teams, improving processes, and delivering consistent renewal outcomes that support the company's long-term success.

US Benefits:

• Comprehensive healthcare plan (medical, Rx, dental and vision)

• Flexible spending accounts and Health Savings Accounts (including company contributions)

• Life and AD&D insurance

• 401(k) retirement plan including company matching contributions

• Disability insurance

• Tuition Reimbursement

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $177,000.00 - $184,800.00. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role is also eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

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Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/