Job Type
Full-time
Description
You will be the single architect and owner of the technology that makes that leap possible - with full autonomy, a seat at the leadership table, and a clear runway to VP or CTO.
The role
You'll unify TMI's technology footprint into one cohesive environment that drives revenue, operational excellence, and an exceptional end-to-end customer experience. The work blends strategy with hands-on leadership: you'll set the roadmap and roll up your sleeves to deliver it, partnering across Marketing, Operations, Product, Sales, and Finance. In a high-SKU, high-mix, short-run manufacturing and mass-customization business, you'll connect the systems that let us design, sell, produce, and ship at scale.
What you'll own
Ecommerce & Marketplace
- Own the technology roadmap across Shopify, Amazon, and future channels.
- Lift conversion, AOV, retention, product discovery, and checkout with Marketing & Product.
- Ensure the customer design/customizer tool renders and prints accurately across sizes and styles.
- Manage web performance, uptime, site speed, tagging, and A/B & multivariate testing.
ERP, Infrastructure & Operations
- Lead full PrintVis ERP implementation and adoption across production, planning, inventory, and fulfillment.
- Integrate ERP with e-commerce, CRM, analytics, and 3PL/WMS systems.
- Oversee cloud, networking, cybersecurity, end-user support, and IT operations.
- Automate to raise throughput and remove manual touchpoints.
Martech, CRM & Lifecycle
- Own the CRM/CDP/ESP stack powering lifecycle automation and segmentation.
- Grow repeat purchase and LTV via personalization, loyalty, and remarketing.
- Give Marketing accurate dashboards across CAC, LTV, ROAS, CVR, and attribution.
Data & Analytics
- Build the centralized data layer connecting ERP, ecommerce, CRM, and marketplaces.
- Deliver executive dashboards for forecasting, demand, behavior, and margin.
- Establish data governance and standard metrics company-wide.
Security & Governance
- Own the cybersecurity roadmap, access management, and compliance readiness.
- Lead incident response and business continuity.
- Create policies, standards, and training that scale with rapid growth.
Leadership & Collaboration
- Lead a small, high-impact internal team and strategically deploy vendors.
- Translate business needs into scalable, measurable solutions.
- Drive cross-functional prioritization across the company.
What success looks like
• Growth in DTC and marketplace revenue.
• Improvements in conversion rate, AOV, repeat rate, and customer LTV.
• Reduced TACoS / ROAS waste through better data and attribution.
• On-time fully adopted PrintVis deployment.
• Improved fulfillment accuracy, lead time, and automation.
• Strong site performance - speed, uptime, and Core Web Vitals.
• Higher implementation velocity and measurable gains in security maturity.
What you bring
Must-have
- 8+ years leading technology for e-commerce, marketplace, on-demand manufacturing, or mass customization.
- Hands-on ownership of ERP + ecommerce + CRM/martech + data, end-to-end.
- A track record of growing revenue through technology - not just keeping systems running.
- Experience integrating cloud-based ERP with e-commerce platforms.
- Proven ability to manage vendors, contractors, and a small internal team.
Strong - plus
- POD / web-to-print / personalization platform experience.
- Shopify ecosystem depth and Amazon Seller Central technical integration.
- PrintVis or comparable ERP (Dynamics 365 BC, PrintIQ, EFI Pace, Radius, etc.).
- High-SKU, high-mix, short-run manufacturing experience.
