Head of Strategic Accounts

The Factory NYC

$100K — $150K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in account management, client services, or business development
  • Proven success in growing large, high-value client accounts
  • Strong communication, negotiation, and relationship-building skills
  • Ability to think strategically while managing multiple priorities
  • Experience collaborating with operations, production, or project teams
  • Proficiency with CRM systems and reporting tools

Responsibilities

  • Own and lead relationships with key strategic clients, ensuring high satisfaction and long-term retention
  • Identify and drive revenue growth opportunities within existing accounts, including upselling and cross-selling
  • Develop and execute strategic account plans aligned with client goals and company objectives
  • Lead client communications, business reviews, and high-value initiatives
  • Collaborate cross-functionally with internal teams to ensure successful project delivery
  • Monitor account performance, track growth opportunities, and maintain accurate CRM reporting
  • Proactively identify risks and resolve client or project challenges

Benefits

  • Hybrid work schedule with up to 2 remote days per week
  • Occasional travel for client meetings
  • Full-time employment with a Monday-Friday schedule
Full Job Description
Head of Strategic Accounts

Brooklyn, NY | Full-Time | Hybrid (up to 2 remote days/week)

As Head of Strategic Accounts, you'll own a portfolio of strategic clients, helping them bring ideas to life while identifying opportunities for long-term growth. You'll collaborate with Account Management, Estimating, Project Management, Production, and Leadership to ensure every opportunity is well developed and every client receives an outstanding experience.

What You'll Do
  • Lead and grow strategic client relationships.
  • Develop account strategies that strengthen partnerships and expand business.
  • Identify new opportunities within existing accounts.
  • Guide commercial conversations, pricing strategy, and major client meetings.
  • Partner with internal teams to ensure smooth project development and handoffs.
  • Act as a trusted advisor focused on long-term client success.


What We're Looking For
  • 7+ years of strategic account management, business development, or client leadership experience.
  • A proven ability to grow existing accounts and build lasting client relationships.
  • Excellent communication, presentation, and negotiation skills.
  • Comfort working across creative, technical, and operational teams.
  • Strong organizational skills and CRM experience.
  • Someone who values accountability, collaboration, and continuous improvement.


Reporting & Work Arrangement
  • Reports to the Accounts Director
  • Full-time, Brooklyn, NY
  • Up to two remote workdays per week, subject to operational needs and approval
  • Compensation and benefits discussed during the interview process

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