Service

Head of Service & Solutions, Atlantic US

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Job Description

Are you a strategic service leader passionate about driving aftermarket growth and building a customer-centric team? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Head of Service & Solutions, Atlantic US, you will be leading the overall strategy, growth, and management of the Service & Aftermarket business across the Atlantic US, developing regional service strategies, identifying growth opportunities, and driving commercial standardization to optimize revenue, profit, and service quality.
You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This position follows an on-site work model and will be based out of our Allentown, PA service center.

What you will be doing

As a key part of the Americas Service & Solutions team, you'll create impact by building a high-performing, customer-centric service organization that delivers profitable growth while advancing Grundfos's Strategy 2025 and pioneering IIoT-driven service innovation.

Your main responsibilities are to:

• Develop and execute a strategic plan to achieve sales targets and profitable growth for the Service and Aftermarket business across the Atlantic US (Maine to South Carolina) area.
• Lead service innovation efforts in IIoT (Industrial internet of things) and remote monitoring, aligning with Global Service to leverage tools, processes, and best practices worldwide.
• Build and implement a comprehensive Grundfos Authorized Service Partner program to extend service reach and quality.
• Collaborate with pump sales and regional service organizations to maximize revenue and profit potential across all service offerings.
• Establish performance metrics and drive continuous improvement, while developing an organization and processes that support strategic growth in service quality.
• Participate in large claim resolution and develop warranty policy processes that align with overall Grundfos standards.
• Collaborate with Group & Regional Service to set continuous-improvement performance metrics while contributing to regional priorities as an active member of the Regional Service leadership team.

What makes you a great fit

Above all, you are a results-driven service leader with strong business acumen, mechanical and electrical expertise, and the ability to build engagement across your team while delivering strategic growth. We would also imagine that you have:

• A Bachelor's degree in a technical field OR equivalent experience.
• Minimum 3 years' experience leading an Aftermarket/Service function.
• Demonstrated ability to grow a business or segment.
• Proven negotiation and resolution management skills.
• Ability to travel approximately 30% annually (domestic and international) with a valid passport and driver's license.

It is a plus if you also:

• Knowledge of pumps and rotating equipment in industrial applications.
• Experience auditing for ISO (or similar compliance related) standards (ISO 18001/14001/9001).
• Experience working in a global environment within an international matrix organization.

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

The salary range for this position is $97,300 - $154,890. Individual pay will be determined based on market location and the candidate's profile. The range listed is just one component of Grundfos's total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Allentown, PA.

Qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

Are you ready to unlock possibilities at Grundfos? Apply today!

We look forward to hearing from you.

Apply now

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Information at a Glance

Job details

Workplace: Onsite Position

Job Location: Allentown, Pennsylvania, United States

Contract Type: Full-Time

Employment Type: