Job DescriptionSummaryLead the North American Pharma Liquid service business to achieve strategic growth and operational excellence while directing the regional Service Sales team in contract management, sales support, and cross-border business development.
Key Responsibilities- Develop and lead the regional Service Sales function to achieve state-of-the-art performance in both volume and operational excellence.
- Lead the team to manage the full service sales lifecycle - from initial customer contact through ongoing, sustainable service contract support for the product's lifetime - ensuring alignment with business objectives.
- Own the regional services order intake target; perform regular performance reviews, prepare strategic reports, and track key metrics to enable data-driven decision making.
- Drive business development and growth initiatives in collaboration with regional service operations to maximize contract sales revenue and margin.
- Manage a regional team of Service Sales Managers, ensuring delivery of client-focused solutions and overseeing their professional development.
- Administer customer and agent contracts, including NDAs, ensuring compliance and timely execution; coordinate on regional key accounts with the Key Account Leader.
- Oversee service representation at trade shows to strengthen brand visibility and market positioning.
QualificationsBasic Requirements- Bachelor's degree in business or related field
- 10+ years of sales management experience in capital equipment
- 5+ years leading and developing sales teams and driving organizational change.
- Willing to travel 40% domestically and internationally.
Preferred Qualifications- Strong knowledge of pharmaceutical industrial equipment and the service value propositions for this market segment, including service business models and related processes.
- Results-driven, self-motivated, focused, and able to work independently.
- Demonstrated ability to lead cross-functional teams (Engineering, Sales, Operations) in a global environment.
- Proficient with CRM, ERP, PLM, and analytics tools (e.g., Salesforce, SAP, Power BI).
- Excellent verbal and written communication skills
Additional InformationThe anticipated base salary for this position ranges from 170k-200k annually plus bonus.
Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.
We Care About Your Well-Being
At Syntegon, the welfare of our employees is a top priority. That's why we offer a comprehensive and competitive benefits package designed to support your health, financial security, and personal growth from day one, including:
- Health Coverage: Medical, Dental, Vision, and Prescription plans starting from your first day.
- Retirement Savings: 401(k) plan with a generous company match to help you plan for the future.
- Financial Protection: Employer-paid Short- and Long-Term Disability Insurance, plus Life Insurance for your peace of mind.
- Career Growth: Education Assistance Program to support your continued learning and development.
- Work-Life Balance: Paid Time Off to recharge and enjoy your personal time.
- Support When You Need It: Access to our Employee Assistance Program for confidential counseling and resources.
Join Syntegon and enjoy benefits that help you thrive both at work and beyond.
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
