Minimum 5 years of product leadership experience in health tech or clinical technology, particularly in regulated industries.
Demonstrated ability to scale custom product solutions for mid-market or enterprise customers.
Experience building and leading a product team, including hiring and developing talent.
Strong communication skills that bridge technical and commercial leadership.
Proven adaptability to shifting priorities in a fast-paced startup environment.
A genuine passion for understanding and navigating market complexity.
Responsibilities
Own and drive product strategy and roadmap for North America, focusing on regionalizing the platform.
Lead the development of custom AI workflow solutions for mid-market and enterprise customers.
Collaborate closely with the Head of Engineering and President of North America to align product efforts with market needs.
Advocate for North American product priorities within a globally distributed team.
Build and scale the North American product organization, starting with two squads.
Serve as the product representative for North America in global discussions, balancing local needs with global strategy.
Directly report to the President of North America and coordinate with global leadership.
Benefits
Equity ownership in the company gives you a stake in its success.
Comprehensive healthcare, dental, and vision options available.
401k with a 3% matching contribution.
A monthly $100 health budget for wellness activities.
Annual $700 budget for learning and development opportunities.
One-time $500 budget for home office setup.
Recharge Days provided after significant project efforts.
Opportunity to make a substantial impact in a leading health tech startup.
Full Job Description
What You'll Do
Own product strategy and roadmap for North America, with particular depth on regionalizing our platform across the US and Canadian markets, two complex systems that require deep understanding in order to simplify.
Lead our forward-deployed product motion: shaping the custom AI workflow solutions we build for larger midmarket and enterprise customers, and turning bespoke, one-off requests into a repeatable, scalable product line.
Partner in lockstep with the Head of Engineering, North America and the President of North America to translate market and customer signal into shipped product.
Advocate for NA priorities with globally distributed product and engineering teams in Australia, and hold the line on regional nuance.
Build and scale the NA product organization, starting with two squads and growing headcount and structure in step with revenue.
Serve as the product voice for North America in global leadership discussions, balancing local urgency against global platform coherence.
Report directly to Jessie Young (President, North America) and work in close collaboration with the global Head of Product and Head of Engineering based in Australia.
What We're Looking For
A product leader who gets genuinely obsessed with market complexity rather than resenting it. Someone who wants to understand why a Canadian clinical director's workflow differs from a US one.
Health tech or clinical technology experience strongly preferred; regulated-industry product experience is a baseline requirement.
Proven experience standing up or scaling a forward-deployed or custom-solutions product motion for mid-market/enterprise customers. You know how to find the repeatable pattern inside a pile of "special" customer requests.
Strong organizational leadership: you've built and run a product team, not just contributed to one, and you know how to hire and develop product managers in a fast-scaling environment.
Comfortable maintaining (and constantly revising) a roadmap in a startup where priorities shift under you. You plan in a way that survives contact with reality.
The ability to communicate fluently with both technical and commercial leadership, and to earn trust with a leadership team based on the other side of the globe.
A bias for velocity paired with the discipline enterprise healthcare demands.
Other Things to Know
This role is in-office in San Francisco. We believe in the energy and focus of being in the room together.
You'll be working with our product and engineering teams in Australia.
You'll work in a true partnership model with the Head of Engineering, NA. This office runs on that pairing.
This team starts at two squads; expect the scope and headcount to grow as NA revenue does.
The Way We Work
Live Forever: We build for healthcare's next decade, not next quarter. We set outrageous targets, lead healthcare forward, and follow the evidence, even when it's uncomfortable.
Practice Ownership: Everyone here carries the company. We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
Move Fast, Fix Faster: The more we do, the more we learn. We ship atoms daily, learn from every release, and stay precise at pace.
Get Better: The best clinicians teach. So do we. We live in clinicians' reality, bring warmth to the work, and choose clarity, not cleverness.
Why You Will Flourish With Us
Become an owner, with significant shares (equity) in the company. If Heidi wins, we all win.
Healthcare, Dental, and Vision benefit options.
401k with 3% match.
$100/month Healthy Heidis budget. Spend it on whatever keeps you at your best: gym, therapy, physio, yoga, running shoes, or anything else that genuinely supports your health.
$700/year learning & development budget: courses, conferences, books, certifications.
$500 one-time home office setup budget.
Recharge Days after major pushes.
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups.
