We're looking for a Head of Organizer Account Management to lead and scale our event organizer partner program. This is a senior, player-coach role: you'll manage a team of account managers while personally owning the strategic partnerships and operational excellence that keep our partners successful. You'll build the foundation of Vendelux's account management function - the targets, playbooks, and health metrics that deliver predictable retention and expansion - while partnering with product, data, and commercial teams to keep organizers engaged as Vendelux scales. You've built or managed partner, channel, or customer success programs at a Series A/B/C tech company, led a team, and thrive in commercial, operational work. **What You'll Do** **Lead the team and build the function** - Lead, coach, and develop a team of account managers; hire, onboard, and retain talent as the team scales. - Build the foundation of Vendelux's account management function - segmentation, playbooks, and health scoring that deliver predictable outcomes across onboarding, adoption, renewals, and expansion. - Own retention, expansion, and account health for the segment; set targets, prioritize resources, and drive team accountability and results. - Coach account managers on delivering compelling business outcomes for their partners. **Own strategic partnerships** - Lead and grow relationships with key event organizer partners, serving as a senior point of contact for strategic accounts. - **Source and structure data-driven partnerships** - including data exchange and technical collaborations - that support revenue growth and product expansion. - Own partner onboarding end-to-end, from pre-call research to live sessions and follow-up education. - Build and customize data reports and dashboards to meet partner-specific needs, and surface partner feedback to improve reporting workflows and product capabilities. - Identify and drive expansion - additional events, renewals, webinars, case studies, and media partnerships - partnering with Sales, Product, Data, and Marketing on go-to-market and upsell. - Represent Vendelux externally at industry events, and stay close to market trends to influence product and positioning. **What We're Looking For** - 7-10+ years in account management, partnerships, or customer success, with 3+ years managing teams - ideally in B2B SaaS. - Proven success hitting retention and expansion targets; comfortable owning your number and your team's. - Excellent people manager and coach who can hire, develop, and retain high-performing account managers. - Strong operational mindset: building playbooks, KPIs, segmentation strategies, and scalable processes. - Comfortable with data and customer usage/adoption metrics; a strong communicator who builds trust and navigates complex stakeholder conversations. - Highly organized self-starter who thrives in fast-paced, scaling environments and prioritizes competing demands. **Bonus Points** - Experience with data, analytics, media, or marketing intelligence platforms. - Familiarity with events, experiential, or brand marketing ecosystems. - Experience with international clients or expanding into new markets. Not all candidates will check all of the requirements listed above and that's ok! We are open to great people from non-traditional backgrounds.