DSJ Global

Head of Operations

DSJ Global • $250K — $300K *
New York, NY 10025In-Person
Hospitality & Recreation
8 - 10 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • 10+ years of hands-on leadership in restaurant operations.
  • Bachelor's degree, ideally in an analytical discipline.
  • Proven track record of executive progression in top-tier organizations.
  • Deep expertise in operations, systems design, team development, and food safety.
  • Experience in private equity-backed environments with board-level presentations.

Responsibilities

  • Lead, coach, and mentor approximately 3-4 senior direct reports.
  • Collaborate with Field Leaders to ensure consistent brand standards and financial success.
  • Drive KPIs for employee engagement, guest satisfaction, and financial performance through hands-on leadership.
  • Partner with Real Estate and Development teams to evaluate and execute market expansion opportunities.
  • Lead innovation in restaurant formats to meet evolving business needs and consumer behaviors.
  • Align with Finance to develop, manage, and monitor budgets and performance targets.
  • Build and maintain strong relationships with key internal and industry stakeholders.

Benefits

  • Hybrid work environment.
Full Job Description
Head of Field Operations

  • Head of Field Operations
  • Hybrid
  • $250,000 to $300,000 + 30% bonus + LTI/Equity


A fast-growing Food Chain restaurant is expanding and looking to hire a New Head of Field Operations to report directly to the CEO and help drive the business to its next stage of growth across the US. The role will oversee a team of 3 senior region heads, along with multiple indirect reports, and a total team of approx. 700 field staff. The position plays a critical and high-impact role in shaping every aspect of the customer and team experience across all locations, from financial performance, team development, to the successful launch of new markets.

Key Responsibilities:

  • Lead, coach and mentor a team of approx. 3-4 senior direct reports
  • Collaborate with Field Leaders ensuring consistent execution of brand standards and financial success
  • Drive KPIs and maximum performance for employee engagement, guest satisfaction, and financial performance through hands-on leadership and strategic oversight
  • Partner with Real Estate and Development teams to evaluate and execute expansion opportunities in new and existing markets
  • Lead innovation around restaurant formats to support evolving business needs and consumer behaviors
  • Align with Finance to develop and manage budgets, monitor performance, and ensure the business meets its growth and profitability targets
  • Build and maintain strong, trusted relationships with key stakeholders, both internally and across the broader restaurant industry


The successful candidate will ideally have:

  • 10+ years of hands-on leadership in restaurant operations
  • Bachelor's degree (ideally in an analytical subject)
  • Proven track record of executive progression in best-in-class organizations, with deep expertise in operations, systems design, team development, and food safety best practices
  • Experienced working with private equity-backed businesses, with confidence presenting to boards and senior stakeholders

About DSJ Global

DSJ Global is a recruitment company that specializes in the industrial sector. They provide recruitment services for various industries such as manufacturing, engineering, and supply chain. The company has a global presence with offices in Europe, Asia, and the Americas. DSJ Global has a team of experienced recruiters who help clients find the right talent for their organizations. They offer permanent, contract, and interim staffing solutions. The company is committed to providing excellent service to both clients and candidates.
Learn more about DSJ Global
Size
201 employees
Industry
Staffing
Founded
2010
* Ladders Estimates

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