OpenAI

Head of Marketplace

OpenAI$210K — $250K *
Consumer Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15+ years of experience in marketplaces, platforms, ecosystems, product, partnerships, or general management.
  • Proven experience owning a scaled B2B marketplace or platform business with measurable outcomes.
  • Deep understanding of marketplace dynamics: both partner supply and customer demand.
  • Strong judgment to balance growth, quality, trust, and ecosystem health.
  • Demonstrated alignment-building skills across multiple departments.
  • Excellent executive communication and relationship-building skills.
  • Experience in team building within fast-paced technology companies.

Responsibilities

  • Define vision, strategy, roadmap, and success metrics for the marketplace.
  • Own marketplace performance metrics including supply, demand, and adoption.
  • Collaborate with product and engineering on critical aspects of the marketplace.
  • Build an ecosystem of independent software vendors and service providers.
  • Design commercial models and policies in conjunction with various departments.
  • Create scalable go-to-market strategies across multiple areas.
  • Establish standards for quality, safety, compliance, and performance.
  • Lead the marketplace team, aligning cross-functional priorities.

Benefits

  • Work in a small, fast-moving team focused on major collaborations.
  • Opportunity to define the future of OpenAI's B2B marketplace.
  • High levels of ownership and independence in your role.
  • Engage with a variety of high-profile stakeholders.
  • Be part of a cutting-edge technology company.
Full Job Description
About the Team
We are a small and fast-moving partnerships team that shapes and executes OpenAI's most important collaborations. Your mission is to define and lead the strategy, roadmap, operating model, and growth of OpenAI's B2B marketplace. You will build the scalable foundation through which customers discover, evaluate, adopt, and manage trusted third-party solutions built on and with OpenAI's models.

About the Role
You are a senior marketplace and ecosystem leader with strong judgment, high ownership, and a track record of building scaled B2B platforms. You are comfortable moving between product design, commercial strategy, ecosystem development, and operations, and you can create clarity where there is no playbook. You bring the credibility to align senior internal and external stakeholders while moving quickly and executing at a high bar.

Key Responsibilities
  • Define the vision, strategy, roadmap, and success metrics for OpenAI's marketplace.
  • Own marketplace business performance across partner supply, customer demand, adoption, transaction volume, partner success, solution quality, and customer trust.
  • Partner closely with product and engineering to shape discovery, listing, evaluation, procurement, billing, deployment, identity, governance, security, and measurement capabilities.
  • Build a high-quality ecosystem of ISVs, developers, service providers, and other third-party solution partners.
  • Design marketplace commercial models, policies, incentives, and partner economics with finance, legal, security, policy, and operations.
  • Create scalable go-to-market motions across sales, co-sell, private offers, marketing, and customer success.
  • Establish standards for solution quality, safety, compliance, performance, and lifecycle management.
  • Build and lead the marketplace team and operating cadence, aligning cross-functional owners against clear priorities and outcomes.


Qualifications
  • 15+ years of experience in marketplaces, platforms, ecosystems, product, partnerships, or general management.
  • Proven experience owning a scaled B2B marketplace or platform business with measurable commercial and customer outcomes.
  • Deep understanding of both sides of marketplace development: partner supply and customer demand.
  • Strong product and commercial judgment, with the ability to make principled tradeoffs across growth, quality, trust, and ecosystem health.
  • Demonstrated ability to build alignment across product, engineering, sales, marketing, finance, legal, security, policy, and operations.
  • Outstanding executive communication and relationship-building skills across internal leaders, customers, and partners.
  • Experience building teams and operating models in a complex, fast-moving technology company.


About OpenAI

OpenAI is an artificial intelligence research laboratory consisting of the for-profit corporation OpenAI LP and its parent company, the non-profit OpenAI Inc. The company was founded in 2015 by a group of technology leaders, including Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, and John Schulman. OpenAI's mission is to develop and promote friendly AI for the betterment of humanity. The company has developed a number of cutting-edge AI technologies, including GPT-3, a language processing system that can generate human-like text. OpenAI has received funding from a number of high-profile investors, including LinkedIn co-founder Reid Hoffman and venture capitalist Peter Thiel.
Learn more about OpenAI
Size
100 employees
Industry
Founded
2015

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