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X Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
Sunnyvale, CA, USA; New York, NY, USA.
Minimum qualifications: - Bachelor's degree or equivalent practical experience.
- 10 years of experience in product or program management.
- 5 years of experience in people management.
Preferred qualifications: - 10 years of experience in product operations, technical solutions, or strategy and operations.
- 5 years of experience managing and developing high-performing teams.
- Experience collaborating with cross-functional executive stakeholders (Product, Engineering, Sales).
- Proven track record in operational excellence, performance management, and career development.
- Deep knowledge of the Google Ads ecosystem or Search.
- Strong strategic thinking and ability to influence senior leadership through data-driven narratives.
About the jobAs the Head of Lead Generation (Gen), Verticals, and Local, you will lead a team of Product Excellence and Practitioner Success Managers to drive growth and improve the customer experience for advertisers. Working across sales, support, and engineering, you will be primarily responsible for leading the strategic transition to AI-based solutions for support operations, ensuring our advertisers thrive in an AI-first world.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video .
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $228000 - $317000 (USD) 25% bonus target equity benefits
Learn more about benefits at Google .
Responsibilities - Lead and manage a high-performing team of Product Excellence Managers (PEMs) and Practitioner Success Managers (PSMs) to drive product and practitioner excellence for the Lead Gen, Local, and Travel verticals.
- Lead the transition to AI-based solutions within support operations, working horizontally with PM and Engineering to ensure advertisers succeed in an AI-first ecosystem.
- Define and drive the gTech Ads product and service strategy, and long-term roadmap.
- Lead strategic responses to accelerate product adoption, drive customer growth and remove friction to customer experience.
- Oversee the lifecycle of internal tools and product deployments, translating customer feedback and metrics into actionable product gaps to influence Engineering and Product roadmaps.
