The RoleHeidi's enterprise pipeline has scaled faster than the operating infrastructure behind it. Across every region, independently, the same gap keeps surfacing: a dedicated technical leader who owns the post-sales delivery of a signed contract through to a live, stable deployment. Not a project coordinator. Not an extended CSM. Someone who can sit with a hospital's IT team, sort out their identity environment, get the integration running correctly, and own that outcome. You will build the team, methodology, governance, metrics and cross-functional interfaces required to make implementation a competitive advantage.
This role reports into the Head of Program Management, sitting within the Programs function alongside Integrations and Enterprise.
What You'll Do - Own the full technical deployment lifecycle: scope confirmation, environment readiness, configuration, integration, cutover, go-live and stabilisation through to handover to CS
- Build the implementation methodology from the ground up - stage gates, readiness criteria, templates, risk controls and executive reporting that work across health system sizes and regions
- Run a central portfolio across all the technical components of enterprise deployments above threshold, including: staffing, sequencing, capacity planning, and trade-offs made at the business level
- Build and lead the team: Implementation managers and engineering capacity across regions
- Own the technical readiness process: get into deals early enough to confirm SSO, integration and environment requirements before they become go-live blockers
- Define the interface with Product and Engineering: structured, evidence-based escalations for real product gaps, separated cleanly from deployment configuration
- Set the metrics: time to technical onboarding, go-live milestone attainment, activated clinicians, implementation variance across comparable deployments
- Recruit, develop and performance-manage a high-agency implementation team across regions
If we'd worked together the last 6 weeks, you'd have- Stood up a single portfolio view across multiple concurrent enterprise deployments, spotted capacity conflicts, and made the resourcing call before either became a customer problem
- Scoped a complex on-prem deployment end-to-end with a health system's security, IT and procurement teams - requirements confirmed, sign-off timeline agreed, plan in writing before engineering committed a day
- Made a build-vs-configure call on an EHR integration request, proved it was a deployment problem not a product gap, and closed it in four days rather than putting it in the roadmap
- Run the kickoff for a five-site rollout: executive steering committee in the morning, IT dependency review with the trust's infrastructure team in the afternoon
- Hired an Implementation Manager, handed them their first account, and had them running independently inside three weeks because the playbook was actually usable
- Proposed a pre-signature checklist with Sales and Solutions Engineering so environment requirements are confirmed before contract, not after
What You'll Need- Significant experience building or leading enterprise implementation in healthcare software - health systems, EHR-integrated products, clinical AI, or complex clinical workflow platforms
- You've run multi-site deployments involving clinicians, IT, security, procurement, legal and executive sponsors, and done it more than once
- You've managed implementation leaders and technical implementation resources, not just delivered projects yourself
- Real fluency with enterprise health IT: SSO and identity management, EHR integration patterns, clinical governance and sign-off processes
- Executive credibility with CIOs, CMIOs and health system operational leaders
- Judgment on the scope boundary: you know when a customer problem is a deployment problem, a configuration problem, or a product problem - and the spine to call it
- Comfort building process while simultaneously delivering
If you answer 'NO' to these questions, this may not be the job for you- Have you personally turned a chaotic enterprise deployment into a repeatable system?
- Do you find the politics of a health system IT environment more interesting than frustrating?
- Can you run an executive steering committee and a technical dependency review in the same day without losing altitude?
- Are you better at building the machine than running a machine someone else built?
- Does the idea of making health systems dramatically easier to work in feel like a worthwhile way to spend the next few years?
How we show up- Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
- Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
- Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
- Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
- Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
- Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.
We take care of youWe offer healthcare, dental and vision benefits, a 401k with 3% company match, a $700 annual learning and development budget, a $100/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $7,000, four weeks of work from anywhere per year, and serious equity.
