Citigroup, Inc

Head of Human Resources Communications, Director

Citigroup, Inc • $170K — $300K *
New York, NY 10025Hybrid
Business Services
11 - 15 years of experience
6 days ago
Job Overview by Ladders

Qualifications

  • 15+ years of communications experience with 8-10 years in a managerial role
  • In-depth knowledge of media relations and internal communications, especially in large global organizations
  • Proven experience pitching to financial and business publications
  • Strong writing and editing skills, able to distill complex ideas into clear messages
  • Ability to prioritize and manage multiple projects simultaneously
  • Experience working in fast-paced corporate environments with sensitive information

Responsibilities

  • Oversee HR communications for both internal and external audiences
  • Develop and lead a communications strategy that aligns with Citi's goals
  • Build and maintain relationships with key media outlets
  • Lead executive communications for the Chief Human Resources Officer
  • Create innovative communications tactics to engage global colleagues
  • Manage development of various communications materials, including talking points and executive memos
  • Design communications plans to manage change and associated risks

Benefits

  • Medical, dental, and vision coverage
  • 401(k) retirement plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off including vacation, sick leave, and holidays
Full Job Description
About the Role

The Director, Head of Human Resources Communications, is a key member of Citi's Global Communications team within the ESPA organization. Reporting to the Managing Director, Head of Corporate Communications, the Director will be instrumental in delivering high-quality, strategic communications that proactively engage colleagues on key HR priorities and objectives, both within the HR organization and companywide, as well as externally through media, speaking engagements and digital/social channels. The Director will work to help set the communications strategy and develop and execute communications with compelling content and messaging that both aligns with broader company objectives and resonates with colleagues. In addition, the Director will lead a team of professionals and coordinate closely with Communications colleagues across Citi's lines of business, functions and regions.

Responsibilities:
  • Oversee internal and external Human Resources communications
  • Develop and lead a communications strategy that enhances and protects Citi's profile and reputation and reflects its strategic priorities
  • Develop and maintain strong working relationships with key media outlets
  • Lead executive communications for Chief Human Resources Officer and support functional leaders and partners in driving consistent messaging that has the right tone and information and is clear, conversational and engaging
  • Develop creative communications tactics to break through and resonate with colleagues globally while also leveraging various communication channels
  • Manage and assist in the development and production of a variety of communications materials, including talking points, FAQs, media statements, executive memos, etc.
  • Design and deliver communications plans that effectively manage change and associated risks
  • Lead a team of professionals that support key areas of work
  • Develop talent and manage performance of team to achieve a standard of excellence
  • Work cross-functionally with many teams across Citi, including business lines and other functional areas


Qualifications:
  • Knowledge of communications and 15+ years of experience, including 8-10+ years' managerial experience
  • In-depth familiarity with both media relations and internal communications, preferably at a large, global organization
  • Experience pitching financial, business and industry publications
  • Ability to synthesize complex concepts to create key messages that are consistent but tailored to various stakeholders
  • Strong and prolific writing and editing skills
  • Skills in planning, organizing, prioritizing, and executing simultaneous projects and activities
  • Comfortable working in a fast-paced corporate environment with sensitive information
  • Takes initiative, anticipates next steps and sets high standards in all he/she does
  • Strong relationship management skills and experience working with stakeholders cross-functionally and globally
  • Creative, thoughtful approach to work product and regularly brings forward new ideas
  • Experience managing third-party agency relationships
  • Persuasive when presenting to larger groups or in regular meetings, both internally and externally
  • Exceptional attention to detail
  • Integrity, maturity, dependability, and a positive professional attitude
  • Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence senior executives
  • Integrity, maturity, dependability, a positive professional attitude
  • A team player who will implement initiatives effectively and motivate others to perform their task
  • A leader who will implement initiatives effectively and motivate others to contribute
  • Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization
  • Track record of success in delivering high quality work in a fast paced and dynamic environment
  • Critical competencies include oral communication, written communication, project management, relationship building, results orientation and strategic orientation


Education:
  • Bachelor's degree in business management, communications, marketing or another related field


Job Family Group:
Communications and External Relations

Job Family:
Communications Management

Time Type:
Full time

Primary Location:
New York New York United States

Primary Location Full Time Salary Range:
$170,000.00 - $300,000.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jun 29, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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