Kroger

HEAD OF CREDIT CARD EXISTING CUSTOMER MANAGEMENT

Kroger • $125K — $150K *
Cincinnati, OH 45238Hybrid
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience leading teams or collaborating with external partners
  • 5+ years in retail, merchandising, or financial services
  • 5+ years of negotiation experience with external partners
  • Strong understanding of profit and loss (P/L) drivers
  • Demonstrated accuracy and attention to detail
  • Excellent oral and written communication skills
  • Strong leadership and interpersonal relationship-building skills
  • Bachelor's degree required, MBA preferred

Responsibilities

  • Develop long-term strategy for existing credit card customers, focusing on new offers and features
  • Create business cases for marketing offers by analyzing customer needs and expected ROI
  • Lead annual planning initiatives to drive sales and manage attrition profitably
  • Utilize data-driven strategies and A/B testing to optimize budget and spending
  • Collaborate with internal and external partners across multiple channels
  • Implement programs to achieve sales goals and enhance customer experience
  • Manage forecasting, KPIs, and develop campaign analysis and incentive strategies

Benefits

  • Comprehensive healthcare coverage including medical, dental, vision, and prescription plans
  • Flexible scheduling with paid time off, including holidays and sick leave
  • Emotional and financial support through Employee Assistance Program and financial coaching
  • Associate discounts on various purchases including food and technology
  • Up to $21,000 in tuition reimbursement through Continuing Education program
  • Opportunities for growth through extensive training programs and diverse career pathways
Full Job Description
Job Description

Lead the strategic direction for existing credit card customers within Kroger. This individual is responsible to drive over $140B in sales for the card and is solely responsible to create a great customer experience. They will provide leadership to drive the sales growth strategy for the credit card business and drive sales targets and OP for Kroger Personal Finance. The ideal candidate will focus on the customer experience and drive incremental sales by creating and testing unique offers with internal and external partners. This candidate is a strategist and an operator who has worked with cross functional teams and has a history working with external partners. Demonstrate the company's core values of respect, honesty, integrity, inclusion and safety.

Responsibilities

  • Develop long term existing customer strategy, including new offers and/or features by assessing competition, customer needs, and research findings
  • Develop business cases to marketing offers to existing customers by identifying needs, analyzing options and assessing expected return on investment
  • Create annual plan and lead initiatives to drive sales and maintain attrition profitably
  • Use data driven strategies and A/B testing with partner to optimize spend and budget
  • Collaborate with internal partners such as Marketing, cross functional teams and external partners
  • Implement programs, including working internally and with external partners across multiple channels to hit goals
  • Manage forecasting and KPI's, develop campaign analysis and incentive strategies related to sales
  • Maintain awareness of competitive landscape to inform program and feature development, including future product development
  • Communicate, promote and execute KPF programs and initiatives throughout Kroger and divisional teams
  • Partner with all business lines at KPF to deliver the level of execution at store level that is necessary to meet the financial targets
  • Travel to meet with internal and external partners
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation


Qualifications

Minimum
  • 5+years of experience leading people or working with external partners
  • 5+ years retail, merchandising or financial services experience
  • 5+ negotiation experience with external partners
  • Deep understanding of P/L drivers
  • Demonstrated accuracy and attention to detail
  • Excellent oral and written communications skills
  • Strong skills in leadership, interpersonal relationship building
  • Bachelor's degree


Desired
  • MBA


What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
  • A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
  • Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
  • Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
  • Valuable associate discounts on purchases, including food, travel, technology and so much more.
  • Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
  • Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

About Kroger

Kroger serves customers and the community, how we innovate, and who we hire.

Kroger Careers

Joining Kroger means becoming part of a historic company committed to transforming the grocery industry. As one of America's largest retailers, Kroger offers unparalleled job opportunities, fostering a culture of innovation, leadership, and diversity.

Work You'll Do

At Kroger, every position contributes to our mission of feeding the human spirit. We are looking for professionals who are eager to drive change and master their career journey through various employment paths, from in-store roles to corporate positions.

Innovate and Lead

Embrace the chance to be at the forefront of industry innovation with Kroger. Our team is dedicated to implementing sustainable practices and technologies that enhance customer experience and community well-being. Your skills in leadership and innovation will find a nurturing home here, pushing the boundaries of what a grocery company can achieve.

Grow with Us

Kroger is not just a company; it's a place where you can grow. We invest in our team's growth through comprehensive training programs, leadership development, and opportunities for advancement. Diversity and inclusion are at the heart of our culture, ensuring every team member can thrive.

Be Part of a Great Team

Our team at Kroger is diverse, skilled, and driven—united by a shared commitment to our customers and each other. Working here, you'll engage in meaningful work that directly impacts communities, supported by a network of colleagues who are as passionate about their careers as you are.

Internship and Training Opportunities

Start your professional journey with Kroger through our internship programs or dive into our diversity training initiatives that prepare you for a long-term career with us. These programs are designed to enhance your skills and ensure you are well-prepared for the challenges and opportunities ahead.

Benefits That Matter

Kroger offers a competitive benefits package that supports the health, well-being, and financial security of our employees and their families. From healthcare to retirement plans, we provide the benefits you need to secure your future.

Explore Job Opportunities

Whether you're starting your career or looking to make a change, Kroger offers positions that match your skills and interests. From part-time jobs to full-time careers, our hiring process is designed to find the best fit for both you and our company.

Stay Connected

Join our team and stay connected with the latest in career opportunities and company news. Network with professionals across the company and industry, gaining insider perspectives that can help propel your career forward.

Search Kroger Jobs

Ready to take the next step in your career? Search open positions at Kroger, tailor your resume, and prepare for an interview that could lead to your next professional adventure. We're excited to see how your talents can help shape the future of Kroger.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Kroger. Join Kroger, where your career is nurtured, your innovation is valued, and your growth is guaranteed.
Learn more about Kroger
Size
420,000 employees
Market Cap
$32.4 billion
Industry
Food & Beverages
Net Income
$2.5 billion
Founded
1883
5 Year Trend
+3.6%
Revenue
$132.4 billion
NASDAQ
KR
* Ladders Estimates

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