About the Role

We're looking for a Head of Banking Operations to own Crimson ops end-to-end. You'll manage our bank partner relationships, own the P&L for Crimson, and drive the operational roadmap for how we provide better user outcomes (disputes, suspensions, support) and deepen engagement (more deposits and spend). This is a player-coach role: you'll set strategy with senior leadership, but you'll also dig into the operational details when the work demands it.
You're excited about this opportunity because you will...

• Own the bank partner relationship portfolio: manage our existing partners and evaluate new ones as we expand into new products and geographies. Support negotiations on commercial terms, operational SLAs, and integration roadmaps
• Run money movement at scale: own the operational health of ACH, OCT, AFT, and cash rails. Drive cost-per-transaction down and reliability up.
• Lead banking operations execution: build the playbook, SLA, and automation for disputes, suspensions, and support
• Own the P&L: set the budget, manage banking partner spend, and drive the cost-efficiency roadmap. Hold the function accountable to clear financial targets.
• Influence the roadmap: partner with Product and Engineering on payments infrastructure investments, and with Legal & Compliance on regulatory strategy.

We're excited about you because...

• You've done this before. 7+ years in banking operations, treasury operations, or payments operations at a high-growth tech, fintech, or financial services company, with at least 2 years of people management.
• You've owned a P&L or a meaningful budget. Comfortable holding the function accountable to financial targets, not just operational ones.
• You've managed bank or BaaS partners. Direct experience negotiating with and operating against banking partners (e.g., Stripe, Marqeta, Adyen, Galileo, or sponsor banks).
• You influence across functions. Track record of brokering decisions across Finance, Legal, Product, and Engineering - you build credibility quickly with technical and non-technical partners alike.
• You're a builder. You've taken a manual, scrappy operation and turned it into a scaled, well-controlled function.

Nice to Haves

• Experience at a marketplace or two-sided platform
• Familiarity with embedded finance and BaaS partner models
• International money movement experience (multi-currency, cross-border)

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$184,000-$230,000 CAD