Introduction

We are seeking a Head of Backlog & Exception Management NCA to join our North & Central America Supply Chain / Operations Excellence team. You will be responsible for leading backlog and exception management activities across the region, ensuring transparency, prioritization, and timely resolution of order, delivery, and supply deviations, which involves close coordination with commercial, operations, and supply chain stakeholders. Your role plays a crucial part in improving delivery performance, customer satisfaction, and operational efficiency, which will positively impact Metso's business results and customer trust. In this position, you will report to the Head of Supply Chain / Operations Excellence, NCA.

This position will be based in either Mesa, AZ, York, PA or Brookfield, WI. but we are happy to offer flexible working arrangements, including hybrid options. Limited travel within North and Central America may be required.

Team you belong to

You will join a team of supply chain, operations, and performance management professionals who are passionate about enabling reliable deliveries, proactive issue resolution, and continuous improvement. The team strives to ensure end-to-end visibility, strong governance, and data-driven decision-making across the order-to-delivery process.
We are currently developing standardized backlog management practices, exception resolution frameworks, and performance dashboards, while working on process harmonization and cross-functional collaboration initiatives.

We work closely with internal stakeholders such as Sales, Customer Service, Operations, Planning, Logistics, Finance, and Global Supply Chain teams, as well as selected external partners. Our team culture is all about transparency, accountability, collaboration, and continuous improvement. The members of our team are located across North America and selected global locations.

What you'll do

• Lead regional backlog and exception management for NCA, ensuring clear ownership, prioritization, and resolution of delivery and order issues.
• Establish and maintain governance, routines, and reporting for backlog, exceptions, and delivery performance.
• Collaborate cross-functionally with Sales, Operations, Planning, and Logistics to resolve constraints and mitigate delivery risks.
• Analyze root causes, trends, and systemic issues impacting backlog and exceptions, driving corrective and preventive actions.
• Support demand-supply alignment by providing visibility and insights that enable proactive decision-making.
• Drive standardization and continuous improvement of backlog and exception management processes and tools.
• Prepare and present performance updates, risks, and recommendations to regional and global leadership.
• Act as a role model for Metso's safety, values, and ways of working.

Who you are

• Strong experience in supply chain, operations, order management, or performance management within an industrial or manufacturing environment.
• Proven ability to manage complex backlogs and exceptions in cross-functional, matrix organizations.
• Strong analytical skills with the ability to turn data into actionable insights and decisions.
• Clear and confident communicator, able to influence stakeholders at different organizational levels.
• Structured and proactive mindset with a passion for continuous improvement and problem-solving.
• Experience with ERP systems, reporting tools, and performance dashboards.
• Ability to work effectively in a fast-paced, change-driven environment.
• Nice to have: Experience in mining, aggregates, metals, or global B2B project-based industries.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life by helping transform how minerals and metals are processed more sustainably.
• Wellbeing and safety - Access to occupational healthcare, generous benefits, mental well-being services, and a strong safety culture.
• Compensation and rewards - Competitive salary and participation in Metso's global incentive programs.
• Hybrid working possibilities - A flexible work environment that supports both collaboration and focus.
• A thriving culture - An inclusive, courageous, and caring culture where people are empowered to grow and succeed.
• Extensive learning opportunities - Ongoing development, internal mobility, mentoring, and global career paths.
• Worldwide support - A strong global network of colleagues working together through open and honest communication.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com