Citigroup, Inc

Head of Applied AI & Agent Factory - Managing Director

Citigroup, Inc • $250K — $500K *
New York, NY 10025In-Person
Finance & Insurance
11 - 15 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 15+ years in leadership roles, particularly in building delivery organizations
  • Builder-operator experience in scaling delivery teams within large, regulated firms
  • Expertise in modern AI technologies including agentic systems and LLM-based applications
  • Strong commercial skills and the ability to influence business leaders
  • Outcome-focused mindset with a bias for real adoption metrics
  • Proven cross-functional influencing skills in a matrixed environment
  • Financial acumen with understanding of ROI and business drivers
  • Awareness of risk and compliance in AI applications, especially in banking
  • Excellent communication skills to engage diverse stakeholders
  • Preferred experience in financial services or comparable regulated industries.

Responsibilities

  • Operate and manage the Agent Factory for enterprise AI agent development
  • Define and evolve standards for AI agents in collaboration with key stakeholders
  • Manage the enterprise agent catalog, including its lifecycle and certification
  • Lead a team of Applied AI engineers embedded within business lines
  • Co-design processes to integrate AI agents into business operations
  • Establish a feedback loop for reusing development assets across the organization
  • Collaborate with leaders to productize high-impact AI solutions.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • 401(k) retirement plan
  • Life, accident, and disability insurance
  • Wellness programs to promote employee health
  • Paid time off, including vacation and sick leave
  • Paid holiday leave
  • Additional incentive and retention awards based on eligibility
Full Job Description
The Head of Applied AI & Agent Factory is the leader who turns Citi's AI capability into measurable business outcomes. This role operates the Agent Factory - Citi's industrialized capability for designing, building, evaluating, and certifying enterprise AI agents - and embeds delivery talent directly into business lines to drive deep, real adoption of AI agents into the firm's most important processes. This is a rare C-16 mandate to build - and run - the delivery engine on which Citi's key AI agenda will ultimately rest.

Why This Role

You will own the proof. The Agent Factory and the Applied AI function you build will be where Citi's AI strategy stops being a strategy and starts being a P&L line. If the firm's AI bet pays off, this is the seat where it shows up first.

Key Responsibilities

Agent Factory - Industrialized Agent Delivery
  • Operate the Agent Factory: an industrialized capability for the design, build, evaluation, and certification of enterprise AI agents at Citi scale.
  • Define and continuously evolve the firm's standards, patterns, and reference implementations for enterprise agents in close partnership with the Head of Core AI Platform (who provides the agentic runtime, guardrails, and evals) and the Head of Responsible AI (who owns approval and controls).
  • Own the official enterprise agent catalog - the curated, certified set of agents that Citi formally sanctions for production use across the firm - including lifecycle management, versioning, and decommissioning.


In-Business Adoption - Applied AI
  • Build and lead a cadre of Applied AI engineers embedded directly into business lines, partnering with business COOs and process owners to design, deliver, and scale AI agents inside real workflows.
  • Co-design agent-led process redesigns with business COOs - moving beyond point automations to the redesign of end-to-end business processes around AI agents.
  • Operate a deliberate "delivery-to-platform" feedback loop: ensure reusable assets, patterns, and components emerging from business-specific work are fed back into the Core AI Platform and Enterprise AI Solutions portfolio rather than re-built.
  • Partner with the Head of Enterprise AI Solutions to graduate high-leverage, repeatedly built business solutions into productized, horizontal capabilities.


What Success Looks Like (First 12 Months)
  • A live, certified enterprise agent catalog adopted by named business lines, with measurable usage and outcomes against committed ROI.
  • A scaled Applied AI function embedded in priority business lines, with active sponsorship from business COOs.
  • A working delivery-to-platform feedback loop demonstrably reducing duplicate build across the firm.
  • A clear, trusted scorecard of agent adoption and business impact - the "source of truth" for the Group Head of AI's narrative on real-world AI value at Citi.


Qualifications
  • 15+ years of progressive leadership experience, including senior roles building and scaling delivery organizations - consulting partnerships, Forward Deployed Engineering / solutions engineering teams, or comparable in-business technology delivery functions inside complex firms.
  • Builder-operator profile - has personally stood up and scaled delivery organizations from a small core to hundreds of practitioners, ideally inside or alongside large, regulated businesses.
  • Deep current expertise in modern AI - agentic systems, LLM-based applications, AI evaluation and certification, and the practical realities of getting AI agents adopted in production enterprise environments.
  • Strong commercial and storytelling skills - credible peer to business COOs and CEOs; able to co-design process redesigns and to sell the change rather than impose it.
  • Bias to action, ruthlessly outcome-focused - relentless on real adoption, usage, and business impact rather than activity metrics; comfortable killing projects that aren't landing.
  • Cross-functional influencer - proven ability to operate in a matrixed environment across product, platform, controls, and business stakeholders without direct authority over all of them.
  • Strong financial acumen - fluent in business cases, ROI realization, and the commercial drivers of a complex global firm.
  • Risk & Compliance awareness - understands controls, model risk, and regulatory expectations as they apply to AI agents in global banking.
  • Excellent communication - credible with engineers, business leaders, controls partners, and regulators alike.
  • Financial Services fluency strongly preferred; comparable scaled enterprise delivery experience in regulated industries will be considered.


Education
  • Bachelor's degree required, preferably in a quantitative, technology, or business discipline.
  • MBA, advanced technical degree, or equivalent strongly preferred.


Job Family Group:
Technology

Job Family:
Applications Development

Time Type:
Full time

Primary Location:
New York New York United States

Primary Location Full Time Salary Range:
$250,000.00 - $500,000.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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