ServiceNow

GVP, Product and Technology Strategy

ServiceNow • $283K — $482K *
Santa Clara, CA 95051In-Person
Enterprise Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Experience integrating AI into work processes and decision-making.
  • 12+ years in product strategy or management consulting, especially within SaaS, AI, or enterprise tech.
  • In-depth knowledge of SaaS business models and AI/ML technologies.
  • Ability to synthesize complex market signals into strategic recommendations.
  • Strong executive presence with excellent communication skills.

Responsibilities

  • Analyze market and technology trends, focusing on AI and SaaS.
  • Establish portfolio strategy to identify impactful business focuses.
  • Collaborate with executive leadership to convey the company's AI vision.
  • Work with cross-functional leaders to align product strategy with corporate goals.
  • Facilitate executive discussions for board meetings and strategic priorities.

Benefits

  • Comprehensive health plans including flexible spending accounts.
  • 401(k) plan with company match.
  • Equity opportunities in applicable positions.
  • Flexible time away plan and family leave programs.
  • Matching donations for charitable contributions.
Full Job Description
Job Description

The GVP, Product & Technology Strategy will be a pivotal leader of the corporate strategy team, reporting to the Chief Strategy Officer and working very closely with our President, CPO and COO and other members of Executive team on shaping the future of ServiceNow's strategy.

This leader will sit at the intersection of technology trends, product innovation, and corporate vision, ensuring our product portfolio evolves in step with customer needs, technological advances, and competitive dynamics.

The ideal candidate brings a balance of strategic insight and operational rigor, able to anticipate market shifts, articulate a compelling vision for the future of AI, and translate insights into clear product priorities that drive growth and category leadership. This person will work closely with the Product, Marketing, Finance, and Sales Leaders to turn strategy into impact.

Key responsibilities:
  • Market & Trend Analysis: Have a pulse on the industry, technology, and market trends (with a focus on AI and SaaS) to proactively identify market shifts and long-term implications on our portfolio and product strategy.
  • Portfolio Strategy: Identify the big rocks on which to focus the organization that will have business impact and create a cohesive experience across platform and business units to our customers.
  • Thought Leadership: Partner with executive leadership to shape and communicate the company's perspective on the future of AI and workflows-both internally and externally (e.g. whitepapers, customer briefings, industry forums).
  • Cross-Functional Leadership: Collaborate with Product, Engineering, GTM, and Finance Leaders to ensure product strategy aligns with corporate objectives and delivers measurable business outcomes.
  • Executive Influence: Support development and curation of Board meetings and exec offsites, by facilitating robust discussions on decisions, tradeoffs and priorities.


Qualifications
  • Experience in leveraging, or thinking critically about how to integrate, AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 12+ years of experience in product strategy, corporate strategy, or management consulting within SaaS, AI, or enterprise technology.
  • Deep understanding of SaaS business models, AI/ML technologies, and workflow automation markets.
  • Demonstrated ability to synthesize complex market and technology signals into clear strategic recommendations.
  • Strong executive presence and communication skills, with ability to articulate and influence internal and external stakeholders.
  • Track record of influencing product roadmaps and portfolio decisions in a high-growth environment.
  • Analytical, structured thinker who thrives in ambiguity and can balance long-term vision with near-term execution.


For positions in this location, we offer a base pay of $283,600 - $482,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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