Guest Services Manager

Pyramid Global Hospitality • $85K *

Berkeley, CA 94704In-Person

Hospitality & Recreation

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

Bachelor's degree in hospitality management or related field preferred.
3-5 years in front desk or hotel operations, including 1-3 years in a supervisory role.
Experience with property management systems and hotel reservation software preferred.
Excellent customer service and conflict resolution skills.
Strong leadership, communication, and problem-solving abilities.
Ability to work flexible hours, including weekends and holidays.

Responsibilities

Oversee daily front desk operations including check-ins, check-outs, and guest inquiries.
Ensure front desk procedures align with hotel policies and brand standards.
Maintain accuracy with guest records, billing, and payment processing.
Oversee cash handling procedures and ensure billing accuracy.
Coordinate with housekeeping and maintenance to guarantee room readiness and guest satisfaction.
Foster a positive work environment and promote teamwork among associates.
Monitor staff performance, providing coaching and feedback.
Recruit, train, schedule, and supervise front desk associates.
Address and resolve guest complaints and special requests promptly.

Benefits

Flexible working hours, including weekends and holidays.
Diverse and inclusive work environment.
Opportunities for career development and growth.
Access to generous hotel amenities and facilities.
Positive team culture fostering collaboration and support.

Full Job Description

About our property:

Experience an energizing Residence Inn by Marriott Berkeley. Soaring 17 stories high, this Berkeley, CA hotel features 331 suites with fully equipped kitchens, separate living spaces, and a thoughtful collection of modern amenities. We offer over 15,000 sq.ft. of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley, half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure. At Residence Inn Berkeley, not only do we welcome DIVERSITY, We embrace it, encourage it, and celebrate it. CARE / RESPECT / REWARDS EEOC/ADA/VET/LGBTQ+

What you will have an opportunity to do:

Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.

Ensure all front desk procedures align with hotel policies and brand standards.

Maintain accuracy with guest records, billing and payment processing.

Oversee cash handling procedures, deposits and billing accuracy.

Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.

Foster a positive work environment and promote teamwork among associates.

Monitor staff performance and provide coaching and feedback.

Recruit, train, schedule and supervise front desk associates.

Address and resolve guest complaints and special requests promptly and professionally.

What are we looking for?

Bachelor's degree in hospitality management or related field is preferred.

3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.

Experience with property management systems and hotel reservation software is preferred.

Excellent customer service and conflict resolution abilities.

Strong leadership, communication and problem-solving skills.

Ability to work flexible hours; including weekends and holidays.

Compensation:
$85,000.00

$85,000.00

About Pyramid Global Hospitality

Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties. From the Cayman Islands to Hawaii know what it takes to manage full-service hotels successfully, and apply our years of experience and industry-leading data analytics to branded hotels around the world.

Pyramid Global Hospitality Careers

There has never been a more opportune time to join Pyramid Global Hospitality, a leader in the hospitality management sector. This company stands as a beacon of innovation, leadership, and professional growth in the industry.

Explore Job Opportunities

Pyramid Global Hospitality offers a variety of job opportunities that cater to a range of skills and interests. From front-line operations to executive management, each position plays a crucial role in the company's success and offers a pathway to personal career advancement.

Experience the Culture and Benefits

At Pyramid Global Hospitality, the culture thrives on diversity, inclusion, and a commitment to excellence. Employees enjoy comprehensive benefits that support both their professional and personal lives, fostering an environment where individuals can flourish.

Join a Dynamic Team

Being part of the Pyramid Global Hospitality team means more than just employment; it's about being part of a community that values each member's contribution. The company is dedicated to nurturing talent through robust training programs and leadership development opportunities, ensuring every team member can achieve their full potential.

Internship Programs

For those starting their careers, Pyramid Global Hospitality’s internship programs offer a golden chance to gain valuable industry experience. Interns work alongside seasoned professionals, gaining insights that are crucial for future employment in the hospitality sector.

Innovative Work Environment

Innovation is at the heart of Pyramid Global Hospitality. The company continuously seeks out new ways to enhance guest experiences and operational efficiency, positioning itself at the forefront of the hospitality industry.

Career Growth and Development

Pyramid Global Hospitality is committed to the growth of its employees. With access to cutting-edge training and global networking opportunities, individuals can expand their horizons and take their careers to new heights.

Hiring Process

The hiring process at Pyramid Global Hospitality is designed to be transparent and engaging. Candidates can expect a thorough interview process where they can showcase their skills and learn more about the company's operations and culture. Tips for crafting an effective resume and succeeding in interviews can be found on the company’s careers blog.

Stay Connected with Pyramid Global Hospitality Careers

Interested candidates are encouraged to explore open positions that match their skills and interests. Pyramid Global Hospitality looks for passionate, curious, and solution-driven team players.

SEARCH PYRAMID GLOBAL HOSPITALITY JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the professionals who are part of Pyramid Global Hospitality.

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Learn more about Pyramid Global Hospitality

Size

10,001 employees

Industry