ResponsibilitiesThe Guest Services Director ensures that our patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.*Responsible for the patient/resident satisfaction scores and response rates that result from the customer satisfaction survey within the nursing center*Collect data and report it to the Quality Improvement Committee on patient/resident satisfaction and customer service activity within the nursing center. *Resolve patient/residents' concerns working with nursing center staff. *Train all new and existing staff on the company's approach to customer service and the benefits and value of involvement in Guest Services. *Manage the patient/customer discharge follow-up process. *Ensure successful transition of new patients/residents into nursing center within 48 hours of admission.*Confirm that all required patient/customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date.*Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers. Qualifications Bachelor's degree or higher is preferred. Two (2) years full-time experience in customer service/hospitality is preferred. Benefits *Variable compensation plans*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to support mental health*Employee Foundation to financially assist through unforeseen hardships*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off *Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members *On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned We also offer several voluntary insurances such as:*Pet Insurance*Term and Whole Life Insurance*Short-term Disability*Hospital Indemnity*Personal Accident*Critical Illness*Cancer Coverage Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service. Posted Salary RangeUSD $60,000.00 - USD $70,000.00 /Hr. Bonus