Position Title: GUEST EXPERINCE MANAGER - NEW YORKSalary: 99000 - 105000
Job SummaryThis individual maintains cultural alignment between the client's vision and the guest experience. They drive guest service strategy and set the standard throughout the business, establishing the metrics for success.
Key Responsibilities:- Proactively leads innovation in hospitality
- Assures product standards are consistently delivered to assure an exceptional experience
- Promotes a culture of high associate engagement and performance
- Creates a comprehensive annual learning and engagement plan for operations team
- Identifies areas within the account to assist with increasing and/or maintaining client satisfaction
- Effectively handles escalated calls, complaints, questions, and queries as needed
- Performs other duties as assigned
Qualifications:
- Bachelor's Degree preferred
- Minimum of ten years' experience in customer service, including at least 5 years in management
- Demonstrates working knowledge of the accounts, budgets, associates, and client standards
- Experience in conducting post-implementation discussions with client management and other team members to determine satisfaction levels
- Experience in identifying additional client requirements for product, service, and education
- Exceptional analytical and listening skills
Apply to Eurest today!Associates at Eurest are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf
Applications are accepted on an ongoing basis.
