About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.
Guest Experience Manager About the role: The Guest Experience Manager will be responsible for overseeing the VIP guest experience to ensure that established cultural and core standards are met. They will oversee all facets of the guest experience, ensuring consistent and thoughtful service from all employees. This position personalizes all experiences for VIP guests by coordinating with various departments in going above and beyond to ensure all guests have a great stay. This role will also assist in the development and planning of opportunities for guest-centric experiences and oversee these experiences to ensure they are executed consistently. Constant communication between guests via phone, text, and email to make sure all details are correct before arrival and responsible for communicating to all departments.
What you will do: - The Guest Experience Manager is responsible for professional communication with our VIP guests and Travel Agents that includes: pre-arrival itinerary building, personalized communication with guests while they are on-property and post departure.
- As designated point of contact for selected guests, the Guest Experience Manager will be responsible for proper arrival/departuremeet and greet and should ensure communication is maintained throughout the stay.
- Resolves all VIPguest complaints and handles all guest interactions with the highest level of hospitality and professionalism. Accommodates special requests whenever possible, and assists in all inquiries in connection with resort services, hours of operation, key hotel personnel, in house events, directions, etc. Responds to guests' requests in an accurate and timely manner.
- The Guest Experience Manager holds the responsibility of ensuring a seamless guest experience, involving all departments within the hotel. This role requires an experienced individual to implement strategies aimed at elevating the guest experience.
- Overseeing guest interactions, proactively addressing and resolving issues, and collaborating with all departments within the resort to deliver tailored experiences for specific guests.
- Actively engaged with guests, the Guest Experience Manager should create and maintain a high level of guest contact and collaborate with departments across the hotel to curate the guest's stay.
- The Guest Experience Manager should analyze guest feedback and collaborate with all departments at the hotel to ensure proper set up of the guest experience.
- The Guest Experience Manager will ensure that VIP, residents and frequent guests receive personalized experiences across all facets of the resort and will act as the designated point of contact.
- As designated point of contact for selected guests, the Guest Experience Manager will be responsible for proper arrival meet and greet and should ensure communication is maintained throughout the stay.
- Resolves all guest complaints and handles all guest interactions with the highest level of hospitality and professionalism. Accommodates special requests whenever possible, and assists in all inquiries in connection with resort services, hours of operation, key hotel personnel, in house events, directions, etc. Responds to guests' requests in an accurate and timely manner.
- Coaches staff to achieve all culture standards & core standards of Guest Experience.
What you bring: - A minimum of three years of hotel/resort management level experience in a luxury hotel, including at least two years as a Department Head in Rooms Division. Spanish huge plus / preferred.
- Excellent personal presentation and interpersonal skills, good problem-solving ability and proficiency in resort property management systems including Opera and Micros.
- Able to work independently and under pressure in a fast pace working environment.
- Strong supervisory and managerial skills are essential with outstanding demonstrated coaching and development skills.
- Fluency in English with excellent verbal and written communication required.
- Applicants must have current work authorization in the in the United States.
What we offer: - Eligible for Performance Base Annual Incentive Plan (10% Target)
- Winter Season Lifestyle Benefit
- 401k participation with company matching program
- Competitive Benefits: Medical, Dental and Life Insurance
- Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
- Employee Cafeteria available for meals.
- Be yourself and become a member of a work family that cares about you and invests in your development.
- Elevate your craft here and abroad!
- Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.
Schedule & Hours: - This is a full-time position.
- A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.
Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:
- http://fourseasons.com/vail/phots-and-videos//
- We Are Four Seasons Video
- http://jobs.fourseasons.com/
- https://www.linkedin.com/company/four-seasons-hotels-and-resorts
- https://www.facebook.com/FourSeasonsJobs
- https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
