What you'll do

We're seeking an experienced systems practitioner to own the end-to-end processes, Mechanization and Automation pillar for Central Operations end-to-end. In this role, you'll be the person who wakes up every day focused on ensuring our support tooling has a clear roadmap, our processes are documented and AI-enabled, and our operational systems are built to scale without adding headcount.

You'll take ownership of how we design, build, and evolve the systems that underpin Stripe's territory, segmentation, quota, and adjustment infrastructure. This means moving beyond maintaining what exists today-you'll architect what comes next. You'll drive the transition from legacy tooling toward Stripe-native solutions, reduce contractor dependency through intelligent automation, and ensure every process is auditable, documented, and delegatable.

This is a role for someone who understands the difference between automating a broken process and redesigning it before automation-and has the experience to know which one to do when. Additionally, being able to work cross-functionally at 500-foot collaboration and working at 20,000 feet as needed.
Responsibilities

• Own the process and tooling roadmap for Central Policy and Operations independently, setting short-to-medium-term strategic direction and aligning investment to areas of greatest need
• Drive cross-functional initiatives across GTM, Finance Systems, and Data Engineering to align territory, quota, and adjustment data for AI enablement
• Architect the path to transition off external tools toward Stripe-native tooling-building the business case, influencing resource allocation, and measuring ROI
• Design and implement automation for Account Team assignments, User Segmentation updates, and Manager and Approval workflows in Salesforce to reduce manual intervention and contractor dependency
• Build audit frameworks, compliance metrics, and governance processes for scaled systems (Territory Assignments, Quota, Workflows, Adjustment Approvals)
• Establish documentation, process architecture, and AI-ready task design that enables leadership visibility, vendor onboarding, and repeatable delegation
• Anticipate system integration risks and resolve them before they become escalations-including cross-system data movement between Salesforce, territory engines, and reporting infrastructure

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements

• 10 or more years of experience in business operations, systems development, technical program management, or a related discipline with demonstrated progression in scope and complexity
• Proven track record of owning and delivering end-to-end systems or tooling programs in a cross-functional environment-from business case through implementation and ongoing optimization
• Strong SQL proficiency and experience with data architecture, pipeline design, or systems integration work
• Experience leading process redesign and automation initiatives that delivered measurable operational efficiency or cost reduction
• Demonstrated ability to influence senior stakeholders, build investment cases, and drive decisions across functions without direct authority
• Effective communicator who can translate complex technical concepts for non-technical audiences and leadership, and translate business requirements into system specifications

Preferred qualifications

• Experience with Anaplan, Salesforce, Approval Workflows, or Process design and administration, configuration, or development (flows, automation, data management)
• Familiarity with territory management, sales operations planning cycles, or GTM systems at scale
• Background in designing processes for AI enablement-structured documentation, task decomposition, and governance frameworks
• Experience managing vendor relationships or coordinating with external implementation partners