The RoleWe're hiring a GTM & Deployment Lead to own the full lifecycle of customer engagement, from initial outreach and sales through converting pilots into enterprise contracts.
This is not a traditional marketing or RevOps role. You will work directly with customers to close deals, run pilots, and use the Felicity platform to solve their hardest problems.
This role sits at the intersection of
sales, implementation, and product. You'll win deals start-to-finish, prove value quickly, and turn early customers into repeatable success stories.
You'll work directly with the founders, engineering team, and our customers to define how Felicity is built and deployed.
What You'll DoDrive early sales and customer conversations- Lead outreach and early customer conversations
- Understand customer workflows and identify high-impact opportunities
- Run pilot scoping and define clear success criteria
- Articulate Felicity's value in concrete, operational terms
Own pilots end-to-end- Design and run pilots with clear goals and timelines
- Translate messy workflows into structured automations
- Configure and launch solutions quickly
- Work hands-on with customers to ensure rapid time-to-value
Convert and expand accounts- Turn successful pilots into production deployments
- Help customers quantify impact (time saved, workflows improved)
- Identify opportunities for expansion within accounts
Build repeatable GTM motion- Identify patterns across customers and use cases
- Turn successful deployments into playbooks and case studies
- Partner with founders on messaging, positioning, and sales strategy
Feed product development- Surface gaps, edge cases, and opportunities from real usage
- Help prioritize what gets built based on customer needs
What We're Looking ForBackground- 3-6 years in:
- Consulting (operations, implementation, or digital transformation), or
- A customer-facing role at a SaaS company (solutions, onboarding, or similar)
- Experience working with business processes and systems
- CRMs, ERPs, internal operations tools, automation platforms, etc.
Skills & Traits- Structured thinker: you can take messy workflows and make them actionable
- High ownership: you drive deals and deployments forward without waiting for direction
- Execution-oriented: you're comfortable getting into the details and making things work
- Strong communicator: you can build trust and communicate clearly with product users and executives
- Basic technical fluency: you're comfortable working with tools and systems (no coding required)
Recommended, but not required:- Experience working with low-code / no-code editors and automation tools
- Experience running pilots, POCs, or early-stage customer deployments
- Experience in a fast-paced startup or 1-to-N environment
What Success Looks Like- You help close deals by clearly translating product capabilities 12 customer value
- You run fast, high-quality pilots that convert to long-term customers
- You reduce time-to-value for new customers
- You identify repeatable use cases that shape our GTM strategy
Perks & Benefits- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we're building together. - Health benefits
Felicity covers 100% of health insurance for employees and dependents, wherever you are. - Unlimited PTO
We trust you to manage your own time. You know what needs to be done and when. - Paid parental leave
We offer generous paid parental leave to support you during this important time with your growing family. - Free team lunch and dinner
