Growth Product Expert - Loyalty

Trafilea

$110K — $130K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-6 years of experience in Growth/Product in e-commerce or SaaS.
  • Strong growth-marketing mindset with a focus on hypothesis testing and iteration.
  • Proficient in analyzing cohorts, dashboards, and retention metrics.
  • Execution-oriented, experienced in hands-on flow-building and no-code pilots.
  • Strong collaborator within cross-functional teams.
  • Effective communication skills with a focus on data storytelling.
  • Familiarity with subscriptions or loyalty programs, with potential for skills development in this area.
  • Basic knowledge of agile methodologies and a desire to lead squad practices.

Responsibilities

  • Own subscription growth experiments across various models, turning hypotheses into MVPs.
  • Map and optimize subscription journeys to enhance retention and reduce friction.
  • Execute data-driven initiatives with specific KPIs, sharing insights through reporting tools.
  • Collaborate with multiple teams to align product roadmaps and manage project dependencies.
  • Design innovative retention mechanics based on customer feedback and behavioral data.
  • Foster community engagement through influencer-style initiatives that resonate with customers.
  • Implement agile practices to ensure accountability and efficiency within the team.

Benefits

  • Opportunities for professional development and skill enhancement.
  • Engagement in a high-impact role with measurable results.
  • Participation in cross-functional teamwork to influence company strategy.
  • A culture that values innovative thinking and experimentation.
  • Exposure to the implementation of advanced marketing strategies across global markets.
Full Job Description
Job Responsibilities

We're looking for a creative and results-oriented Growth Product Expert Loyalty to design and deliver hands-on, value-driven experiences that customers engage with on a recurring basis.

Our Subscriptions Tribe is responsible for scaling programs like Shapermint Club, Autoship, ShaperBox, and Credits into sustainable, high-performing initiatives that drive recurring revenue, increase order share, and maximize customer lifetime value.

As Product Expert Loyalty, you will partner closely with the Subscriptions Tribe to execute initiatives that strengthen retention, optimize subscription funnels, and deliver measurable improvements in churn, repurchase rate, and LTV.

  • Own subscription growth experiments across Club, Autoship, Shaperbox, and Credits, turning hypotheses into MVPs and quick-win pilots.
  • Map and optimize subscription journeys (onboarding, renewal, cancellation) to reduce friction and improve retention.
  • Execute data-driven initiatives with clear KPIs (churn, RR45D, LTV uplift) and share insights through dashboards and reports.
  • Collaborate daily with Product, Marketing, CX, BI, and Tech to align on roadmap priorities and manage dependencies.
  • Design bold retention mechanics and personalization flows based on customer feedback, cohort analysis, and behavioral signals.
  • Drive influencer/ambassador-style engagement by ensuring community-driven and loyalty mechanics connect with customer needs.
  • Run agile practices (sprints, stand-ups, retros) to keep squads accountable and reduce operational load for Tribe leadership.
  • Prioritize and scale successful pilots into playbooks for global markets (US, CA, UK, AU), fueling recurring revenue growth.


  • 4-6 years of experience in Growth/Product in e-commerce or SaaS.
  • Strong growth-marketing mindset: designs hypotheses, tests quickly, iterates weekly.
  • Fluent in cohort analysis, dashboards, churn, and retention metrics.
  • Execution-driven: hands-on with no-code pilots, flow-building, and CRM triggers.
  • Strong collaboration in cross-functional squads.
  • Clear communication: async documentation and storytelling with data.
  • Exposure to subscriptions or loyalty; deeper technical/financial skills to be built on the job.
  • Basic agile methodology knowledge with willingness to own squad leadership practices.

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