About the role

Be a Trusted Business Consultant

• Serve as the day-to-day relationship lead for a portfolio of strategic Zillow Premier Agent (ZPA) partners, managing your book like an owner with clear plans tied to business goals.

• Understand and influence each partner’s business model, organizational structure, and growth plan; use hypothesis‑driven analysis to frame challenges and opportunities in simple, decision‑ready terms.

• Deliver regular performance reviews supported by data to help partners improve program performance and accomplish their business objectives.
  

Drive Platform Adoption

• Champion Zillow’s integrated tools and services(e.g., Zillow Home Loans, Follow Up Boss, Zillow Closings, and new platform capabilities) as part of a unified, integrated‑transaction experience.

• Guide partners through onboarding, enablement, and scaling in the Preferred program, translating strategy into clear action plans with owners, timelines, and success measures.

• Lead change conversations with partner leaders, reinforcing the “why,” clarifying what’s changing (and what’s not), and staying engaged through adoption until behaviors and results are durable.

Use Data to Drive Action

• Analyze lead conversion, close rates, and partner behavior using Salesforce and BI tools such as Tableau.

• Translate insights into a focused set of recommendations with expected impact, helping partners prioritize levers that drive the greatest performance lift.

• Maintain disciplined pipeline and forecast hygiene; use inspection of leading indicators to anticipate risk and adjust strategies before results degrade.

Challenge and Influence

• Apply consultative selling and Challenger methodology to encourage partners to rethink growth strategies and team management approaches.

• Multi‑thread across partner organizations, building relationships with decision‑makers and influencers and earning trust through industry literacy, credible examples, and consistent follow‑through.

• Articulate the value and ROI of Zillow solutions in clear business terms, helping partners make informed tradeoffs and long‑term decisions.

Master Your Market

• Stay informed on local real estate trends, regulations, and competitor activity.

• Represent Zillow as a local field ambassador, strengthening brand presence through partner interactions.
  

Lead as One Zillow

• Coordinate cross‑functional efforts (Sales, Operations, Product, Marketing, Loans, Closings, etc.) to deliver a unified plan for each strategic partner.

• Run structured operating rhythms (e.g., funnel reviews, account planning, business reviews) that keep stakeholders aligned and accountable to partner outcomes.

• Share frontline insights and partner themes with internal teams to inform product, process, and go‑to‑market decisions, representing both the partner voice and Zillow’s broader goals.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $118,600.00 - $189,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $112,700.00 - $179,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 6+ years of experience in account management, real estate consulting, sales enablement, or B2B client success.

• Background in real estate, proptech, or performance-based partner programs.

• Comfortable interpreting funnel and financial metrics; connects activity and conversion trends to partner P&L and Zillow revenue, using data to prioritize where to focus.

• Frames complex partner or funnel problems into clear components; proposes a concise set of data‑backed options and adapts quickly based on results.

• Proven ability to influence partner leaders and challenge established thinking through insight, empathy, and credible recommendations.

• Experience guiding partners through new tools, workflows, or operating models; reinforces adoption through clear expectations, coaching, and follow‑through.

• Skilled at orchestrating work across internal teams, clarifying roles and handoffs, and resolving friction with transparency and data.

• Maintains accurate systems (Salesforce, Tableau, etc.), runs reliable cadences, and uses inspection to stay ahead of risks and capacity constraints.

• Proven ability to influence partner leaders and challenge established thinking through insight, empathy, and credible recommendations.