Job Details

The Group Product Owner - PSAO Solutions is responsible for defining the long-term vision, product strategy, roadmap, and execution priorities for the PSAO solution base within Community Pharmacy Solutions. Reporting to the VP, Solution Development and Innovation, this role owns product direction and product lifecycle outcomes for Central Pay, Audit and Compliance, Reconciliation, and Pharmacy Quality and Performance solutions. The role ensures these solutions are customer-centered, operationally scalable, compliant, commercially viable, and continuously improved based on voice-of-customer, market dynamics, internal performance insights, and evolving payer/PBM requirements.

This role focuses on product ownership of PSAO solution capabilities and the development of adjacent offerings that support pharmacies in navigating payer/PBM environment complexity, including a direct contract support offering and other related PSAO and PBM contracting solutions. The role partners closely with dedicated provider network contracting, legal, compliance, operations, finance, technology, commercialization, and customer-facing stakeholders, but does not directly manage the contracting lifecycle.

The Group Product Owner also supports Elevate's transition into medical payer contracting by identifying solution requirements, workflow needs, pharmacy enablement capabilities, data/reporting requirements, operational dependencies, and product implications associated with medical payer participation. This work is performed in close partnership with the Sr Director, Elevate Provider Network and internal and external stakeholders responsible for medical payer relationships, network strategy, contracting, operations, compliance, and commercialization.

Primary Duties and Responsibilities:

Product Vision, Strategy, and Roadmap - PSAO Solutions

• Define and own the product vision, strategic priorities, roadmap, value proposition, and business outcomes for the PSAO Solutions product group.

• Maintain an outcome-focused roadmap for Central Pay, Audit and Compliance, Reconciliation, and Pharmacy Quality and Performance capabilities.

• Prioritize product investments, enhancements, and backlog items based on customer value, business impact, operational feasibility, compliance considerations, financial performance, and alignment to CPS and Elevate priorities.

• Translate payer/PBM, pharmacy, regulatory, operational, and customer insights into product strategy and roadmap decisions for the PSAO solution base.

• Ensure PSAO solutions are designed and evolved to improve pharmacy experience, payment reliability, reconciliation transparency, audit/compliance readiness, quality program performance, and measurable business outcomes.

Central Pay Product Ownership and Platform Evolution

• Oversee product strategy and roadmap priorities for Central Pay capabilities, including user experience, workflow efficiency, payment visibility, exception handling, risk controls, reporting, and platform enhancements.

• Partner with finance, treasury, operations, technology, customer support, and vendor partners to ensure Central Pay processes are reliable, timely, scalable, and customer-centered.

• Identify opportunities to improve payment workflows, user access governance, exception resolution, reporting transparency, and operational controls.

• Define Central Pay success measures and monitor adoption, utilization, issue resolution, customer satisfaction, payment timeliness, and operational performance.

• Build feedback loops with pharmacies, internal users, operations, finance, and customer-facing teams to continuously improve Central Pay capabilities.

Audit and Compliance Solution Ownership

• Oversee product roadmap and enhancement priorities for PSAO Audit and Compliance solutions, including tools, workflows, reporting, communications, readiness materials, and pharmacy-facing support capabilities.

• Partner with compliance, legal, operations, audit support, customer-facing teams, and technology stakeholders to ensure audit and compliance solutions are accurate, scalable, well-documented, and aligned to applicable requirements.

• Translate compliance trends, audit patterns, pharmacy pain points, and operational insights into product requirements and improvement opportunities.

• Support development of audit readiness and compliance enablement capabilities that help pharmacies understand obligations, respond effectively, reduce risk, and improve performance.

• Define success metrics for Audit and Compliance solutions, including issue resolution, pharmacy engagement, compliance readiness, customer satisfaction, and risk mitigation indicators.

Reconciliation Solution Ownership

• Oversee product strategy and roadmap priorities for reconciliation capabilities that support payment transparency, issue identification, exception tracking, dispute support, and customer-facing visibility.

• Partner with finance, operations, technology, analytics, and customer support teams to define reconciliation workflows, data requirements, reporting needs, and scalable resolution processes.

• Identify opportunities to improve reconciliation accuracy, speed, transparency, customer usability, exception management, and reporting consistency.

• Ensure reconciliation capabilities are connected to Central Pay, audit/compliance, customer support, and broader PSAO solution workflows where appropriate.

• Define and monitor reconciliation KPIs, including cycle time, issue volume, resolution rates, customer adoption, reporting usage, and operational efficiency.

Pharmacy Quality and Performance Product Ownership

• Oversee product strategy and roadmap priorities for Pharmacy Quality and Performance solutions, including quality measures, performance reporting, clinical or payer program requirements, pharmacy enablement, and outcomes-based performance opportunities.

• Translate payer/PBM program requirements, quality measure changes, performance trends, and pharmacy customer needs into actionable product requirements and enablement capabilities.

• Partner with analytics, quality, operations, clinical, commercialization, adoption, and customer-facing stakeholders to ensure pharmacies receive clear, actionable, and measurable performance support.

• Develop and scale solution capabilities that help pharmacies understand requirements, identify barriers, prioritize interventions, and improve quality and performance outcomes.

• Define KPIs and performance routines for pharmacy quality and performance solutions, including measure performance, customer engagement, adoption, program impact, and payer/PBM value.

Direct Contract Support and Related PSAO / PBM Contracting Solutions

• Lead product discovery, strategy, and roadmap development for a direct contract support offering designed to help pharmacies navigate payer/PBM contracting opportunities and requirements.

• Define customer problems, target users, service model requirements, workflow needs, data/reporting requirements, value proposition, commercialization inputs, and operational implications for direct contract support capabilities.

• Develop and prioritize related PSAO and PBM contracting solutions that support pharmacy understanding, decision-making, readiness, tracking, analytics, support workflows, and customer enablement.

• Partner with provider network contracting, legal, compliance, operations, sales, commercialization, finance, and customer-facing stakeholders to ensure direct contract support concepts are feasible, compliant, supportable, and differentiated.

• Establish pilot, proof-of-concept, and scale recommendations for direct contract support and adjacent PSAO/PBM contracting solutions, including success criteria and measurable customer/business outcomes.

Support for Elevate Medical Payer Contracting Transition

• Support Elevate's transition into medical payer contracting by identifying product, workflow, data, reporting, pharmacy enablement, and operational capabilities required to support medical payer participation.

• Partner with the Sr Director, Elevate Provider Network on medical payer contracting strategy implications, pharmacy readiness needs, support model requirements, and solution gaps.

• Coordinate with internal and external stakeholders, including provider network, legal, compliance, operations, finance, analytics, commercialization, sales, technology, and payer-facing partners, to define product needs associated with medical payer contracting.

• Translate medical payer contracting requirements into product backlog items, roadmap themes, stage-gate inputs, enablement requirements, and solution design recommendations.

• Monitor customer and operational feedback from medical payer contracting transition activities and use insights to refine PSAO solution priorities and support models.

Backlog Ownership, Requirements, and Product Delivery

• Maintain and prioritize the PSAO Solutions backlog across Central Pay, Audit and Compliance, Reconciliation, Pharmacy Quality and Performance, direct contract support, and related PSAO/PBM contracting solutions.

• Lead requirements development and validation with internal and external customers, operations, compliance, finance, technology, provider network, commercialization, and customer-facing stakeholders.

• Partner with Product Owners, Product Managers, UX/design, technology, analytics, and delivery teams to translate customer needs into user stories, acceptance criteria, release goals, and measurable outcomes.

• Identify and manage dependencies, risks, resource conflicts, compliance considerations, operational readiness needs, and cross-functional impacts across PSAO solution initiatives.

• Ensure delivery priorities support roadmap strategy and are coordinated with commercialization, enablement, support, and operational teams.

Commercialization Readiness, VOC, and Performance Measurement

• Partner with commercialization, product marketing, enablement, operations, and customer-facing teams to prepare PSAO solutions and new offerings for launch, adoption, and ongoing optimization.

• Define launch goals, success metrics, customer readiness needs, support model expectations, training inputs, communications requirements, and adoption barriers for PSAO solution releases.

• Establish voice-of-customer and feedback mechanisms across pharmacies, internal users, payer/PBM stakeholders, operations, support teams, and customer-facing teams.

• Monitor product performance, customer adoption, operational outcomes, issue trends, financial indicators, compliance signals, and customer satisfaction to guide roadmap and corrective actions.

• Provide regular leadership updates on PSAO solution health, backlog priorities, roadmap progress, risks, and recommendations.

Cross-Functional Leadership and Stakeholder Alignment

• Provide product leadership across PSAO solution domains while coordinating closely with dedicated contracting, provider network, operations, finance, compliance, legal, technology, analytics, commercialization, and enablement teams.

• Promote collaboration and alignment across teams responsible for Central Pay, Audit and Compliance, Reconciliation, Pharmacy Quality and Performance, direct contract support, and medical payer contracting transition workstreams.

• Create clear role boundaries and handoffs between product strategy, operational execution, contracting lifecycle management, legal/compliance review, customer support, and commercialization activities.

• Facilitate decision-making, prioritization, and issue resolution across matrixed stakeholders to support timely delivery and measurable outcomes.

• Serve as the PSAO Solutions product thought partner to CPS and Elevate leadership on customer needs, solution gaps, product performance, and future capability opportunities.

Compliance and Other

• Ensure PSAO solution development, product documentation, customer-facing capabilities, and support models comply with applicable company policies, legal requirements, regulatory standards, payer/PBM requirements, privacy expectations, and compliance obligations.

• Perform related duties as assigned.

Qualifications

• Bachelor's degree required; advanced degree preferred in business, healthcare administration, pharmacy, product management, finance, operations, or related field.

• 8+ years of experience in product management, PSAO operations, managed care, pharmacy services, PBM/payer programs, payment operations, compliance, quality performance, or related healthcare/pharmacy services roles.

• Demonstrated experience leading cross-functional product or solution initiatives with measurable customer, operational, compliance, financial, or adoption outcomes.

• Experience with Central Pay, reconciliation, audit/compliance, pharmacy quality programs, PSAO, managed care, payer/PBM contracting support, or pharmacy network operations preferred.

• Experience developing new offerings, service models, pilots, proofs of concept, or product capabilities from concept through launch preferred.

• Experience working with internal and external stakeholders across legal,