The RoleVoice is our fastest-growing modality and the most technically demanding product line in the company. We're hiring a Group Product Manager to own it as a business.
This role is the top of the Voice product org at Maven. You'll set the strategy, build and lead the PM team beneath you, and carry the number for Voice revenue. You'll be accountable to the leadership team for how Voice performs against the plan and how it stacks up against every alternative in the enterprise contact-center market.
Real-time voice agents live on latency, turn-taking, interruption handling, ASR accuracy, and how well the system carries context across a live conversation. You'll set the technical bar for those decisions, hire the PMs who execute against it, and own the enterprise wins and losses that follow.
What You'll Own:- Strategy and roadmap for the entire Voice product line, from real-time conversational agents to telephony infrastructure to contact-center integrations.
- P&L for Voice, with a revenue target you own and defend to the exec team.
- Hiring, developing, and managing a team of PMs across the Voice line. You'll build the org as the product scales.
- Enterprise customer relationships at the executive level. You'll be in the room when eight-figure deals get decided.
- Telephony and contact-center partnerships (SIP, PSTN, Twilio, LiveKit, Genesys, Five9, Amazon Connect, and expansion into new platforms as we grow).
- Technical bar for Voice: latency budgets, barge-in behavior, STT/TTS quality, conversation state, and human handoff.
- Cross-functional leadership with engineering, GTM, design, and customer success. Voice touches every part of the company.
- Product strategy contribution across Maven's full multi-modal platform, alongside Sami and other product leaders.
Who You Are:- 8-12+ years of product management experience, with meaningful time leading PM teams. You've hired, coached, and managed PMs, not just individual contributors.
- Deep voice or telephony domain expertise. You've built and shipped real-time voice products and understand the constraints: audio pipelines, streaming ASR, TTS latency, endpointing, VAD, and the difference between legacy IVR and modern conversational voice agents. Non-negotiable.
- Direct experience with telephony platforms (Twilio, LiveKit, Vonage, or comparable) and contact-center systems (Genesys, Five9, NICE, Amazon Connect).
- You've owned a P&L or a revenue target before. You know how product decisions connect to enterprise sales cycles and how to defend a plan when the numbers get hard.
- You've scaled a product line from early traction through significant growth. You know when to move fast and when to build for durability, and you've made both calls under pressure.
- You extract requirements from messy customer and executive conversations and translate them into strategy and specs your team can build against.
- Real fluency in AI, LLMs, and autonomous agents. You follow the space because you find it interesting, not because it's trending.
- Executive presence. You can hold your own with a CTO, sell the vision to a Fortune 500 buyer, and coach a junior PM through their first PRD, sometimes on the same day.
Location:Hybrid in Boston, San Francisco, or New York.
Compensation:Competitive total compensation including base salary, bonus, comprehensive benefits, and equity in a well-funded, high-growth AI company. Comp band to be finalized based on experience.
