Google

Group Product Manager, Intelligent Customer Issue Resolution

Google$240K — $333K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in product management or a related technical role.
  • 5 years of experience from product conception to launch, managing the entire process.
  • 5 years of people management experience with a focus on technical leadership.
  • Experience in developing agentic technologies.
  • Familiarity with AI productivity tools to enhance workflows.

Responsibilities

  • Oversee collaboration with partner teams in product design by managing PRDs.
  • Define and manage product roadmaps to align with strategic goals.
  • Develop a compelling product vision that encapsulates and guides the narrative and direction of the product.
  • Validate market opportunities and size to inform strategic decisions.
  • Lead the identification and tracking of key product performance metrics.

Benefits

  • Comprehensive health, dental, vision, life, and disability insurance.
  • 401(k) retirement plan with company matching contributions.
  • 20 days of annual vacation, accruing at a steady rate.
  • Sick time provision of 40 hours per year, with additional sick time for Seattle residents.
  • 28-30 weeks of maternity leave to support new parents.
  • 18 weeks of dedicated baby bonding leave.
  • 13 paid holidays each year.
Full Job Description
info_outline
X The application window will be open until at least October 7, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
  • Health, dental, vision, life, disability insurance
  • Retirement Benefits: 401(k) with company match
  • Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
  • Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
  • Maternity Leave (Short-Term Disability Baby Bonding): 28-30 weeks
  • Baby Bonding Leave: 18 weeks
  • Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Austin, TX, USA; Boulder, CO, USA; Kirkland, WA, USA.

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in product management or related technical role.
  • 5 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc).
  • 5 years of experience in people management, with technical leadership.
  • Experience building agentic technologies.
  • Experience utilizing AI productivity tools to streamline business or development workflows.

Preferred qualifications:
  • Master's degree in a technology or business related field.
  • 7 years of experience working cross-functionally with engineering, UX/UI, sales finance, and other stakeholders.
  • 7 years of experience in a business function or role (e.g., strategic marketing, business operations, consulting).
  • 5 years of experience in a role preparing and delivering technical presentations to senior leadership.
  • 5 years of experience in software development or engineering.
  • Knowledge of, or continued interest in building accessibility best practices, and experience/curiosity for incorporating accessibility into product development methodologies.


About the job

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $240000 - $333000 (USD) 25% bonus target equity benefits

Learn more about benefits at Google .

Responsibilities
  • Own PRDs by overseeing collaboration with partner teams (e.g., engineers, PgMs, UX) during product design.
  • Own and oversee definition of product roadmaps.
  • Own development and secure buy-in for a product vision that identifies, defines, and supports the overall product narrative and direction, achieving an outcome that is greater than the sum of its parts.
  • Oversee validation of market size and opportunity (e.g., user-based, strategic opportunity, revenue).
  • Lead the team through defining, identifying, collecting, and tracking appropriate product or business metrics, both quantitative and qualitative for new or existing products or business ventures.


About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ

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