Digital Realty

Group Manager Market Operations

Digital Realty$110K — $130K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business or engineering; MBA is a plus
  • Expertise in MEP infrastructure operations (UPS systems, generators, cooling systems)
  • Strong financial acumen with experience in performance management
  • Excellent attention to detail and organizational skills
  • Understanding of critical environment management and multi-tenant data center challenges
  • Advanced analytical and quantitative abilities

Responsibilities

  • Oversee 24/7 data center operations ensuring alignment with financial objectives
  • Accountable for key operational metrics including financial performance and uptime
  • Collaborate with Market General Manager to assess market dynamics
  • Make resource prioritization decisions focusing on operational risk
  • Enhance value delivery for existing customers and explore new opportunities
  • Maintain competitive awareness to position as the provider of choice
  • Work closely with customer success for new deployments and issue resolution
  • Network externally to keep abreast of data center developments

Benefits

  • Opportunity for professional growth and development
  • Collaboration with cross-functional teams
  • Exposure to market industry events
  • Engagement with high-profile customers and partners
  • A dynamic and fast-paced work environment
Full Job Description
Job Description

Position Title: Group Manager Market Operations

Your role

This is a day-to-day operations leadership role in which you will ensure Operation's activities are aligned with the company's financial and operational objectives. You'll leverage your leadership qualities to positively influence colleagues to embrace the Company's operating objectives.

What you'll do
  • Direct responsibility for the 24/7 operations of data centers within the assigned market, and responsibility to work with security and customer success teams to ensure a consistent customer experience
  • Individual is responsible and accountable for market operational metrics, including, but not limited to, financial performance, uptime, and standards compliance
  • Works closely with Market General Manager, PMG to understand market conditions and drivers and to participate in market industry events
  • Prioritize use of resources for decision making related to:
  • Operational risk mitigation and remediation
  • Meeting customer commitments on target, on time, and on budget.
  • Extend and expand value delivery for current customers.
  • Develop opportunities to deliver value to current customers in areas of their organizations not already served.
  • Having a strong sense of awareness of the competitive landscape and customer requirements/ needs to give the company the best possible opportunity of being the provider of choice
  • Collaborating with PMG and Sales to grow the business including supporting and participating in origination activity, sales and investor tours and customer business reviews.
  • Working hand in glove with customer success to address customer requirements, new deployments, and issue resolution
  • Maintaining a strong external network and insight into the latest developments in the data center


What you'll need
  • A bachelor's degree in business or engineering from an accredited university. MBA a plus but not required
  • Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution
  • Strong financial acumen capabilities, including a demonstrated history in analytics and financial and operating performance management and reporting.
  • Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures
  • A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy
  • Advanced analytical and quantitative skills


About Digital Realty

Digital Realty Careers

Joining Digital Realty means becoming part of a dedicated team of professionals who are at the forefront of innovation in the data center industry. Digital Realty, a leading global provider of data center, colocation, and interconnection solutions, offers a variety of job opportunities that cater to a range of skills and experiences.

Explore Job Opportunities

Digital Realty is actively hiring and offers a plethora of positions that cater to both seasoned professionals and those at the beginning of their career journey. The company is committed to fostering a culture of growth and leadership, making it an ideal environment for ambitious individuals looking to advance their careers.

Internship Programs

For those just starting out, Digital Realty’s internship programs provide a robust platform for gaining industry experience and networking with experts. Internships are designed to transform academic knowledge into professional practice, while interns work on projects that drive real business results.

Professional Growth and Development

Digital Realty believes in the continuous professional development of its team members. The company supports career advancement through comprehensive leadership and diversity training programs that are designed to enhance skills and foster an inclusive workplace.

Benefits and Culture

The benefits at Digital Realty go beyond standard employment perks. Team members enjoy competitive benefits packages that support both their professional and personal lives. Moreover, Digital Realty is committed to maintaining a diverse and inclusive culture where every team member feels valued and motivated.

Innovation and Leadership

At the intersection of technology and real estate, Digital Realty stands as a leader in its field. The company encourages innovation and thought leadership, which permeates every project and initiative. Team members are encouraged to think creatively and push boundaries, which is integral to the company’s success and industry leadership.

Applying for a Position

To apply for a position at Digital Realty, candidates should prepare their resume to highlight relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within Digital Realty’s unique culture. Interested candidates can explore available positions and submit their applications through the Digital Realty Jobs portal.

Stay Connected

Keep up to date with the latest from Digital Realty by following their careers blog. Here, one can find career tips, insider perspectives, and industry-leading insights that can be immediately applied. Digital Realty also offers personalized job alert emails, ensuring that potential candidates do not miss out on exciting and rewarding opportunities.

Join the Digital Realty Team

Search open positions that match your skills and interests. Digital Realty looks for passionate, curious, creative, and solution-driven team players. Explore how far your ambition can take you within a company that prides itself on being a global leader in data center solutions.

SEARCH DIGITAL REALTY JOBS

Digital Realty is not just a company; it's a place where careers are made, innovation thrives, and opportunities abound.
Learn more about Digital Realty
Size
11 employees
Industry

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