Support Center - Irving
The Manager - Enterprise Risk manages and coordinates Michaels' claim-related activities (e.g., General Liability, Worker's Compensation, Property, Auto, etc.), developing and driving post-loss reduction strategies. This position is expected to identify, evaluate, and quantify significant risks, opportunities, and trends for Michaels leadership and assist in addressing them. The Manager - Enterprise Risk oversees claims administration, claims management, and implementation of appropriate policies and procedures. In addition, the Manager - Enterprise Risk manages our relationships with third-party providers.
Major ActivitiesClaims Administration- Work closely with Third Party Administrator (TPA) on GL, WC claims reporting, managed care, pharmacy management, and legal management and settlement. Review loss runs monthly for opportunities for closure and expense reserve adjustments.
- Conduct regular (but not less than quarterly) claim reviews with third-party administrator (TPA) and broker claims control consultant.
- Has oversight responsibility for working with TPA in communicating with carriers in putting them on notice when claims meet recording requirements from the insurance policy.
- Maintain prompt claim reporting procedures and provide appropriate training to team members handling claims and injury counselor roles.
- Ensure that computer reporting and tracking systems are properly utilized, maintained, updated, and backed up.
- Supervise and drive communication with injured team members to bring about claims closure and appropriate medical treatment and facilitate their return to work following injury, working with all parties involved.
- Oversee the management of legacy claims.
- Coordinate organizational response to injured third parties.
- Collaborate with legal counsel on pertinent claims matters and pursue subrogation where appropriate.
- Partner with in-house counsel on litigated risk matters.
- Represent the company in claims matters; attend depositions, mediations, and trials, representing the company as necessary.
- Work with Financial Accounting monthly on store chargebacks and credits for claims.
- Ensure that all state-required notices (e.g., Worker's Compensation) are issued for postings upon annual renewal.
- Work with third-party actuary in providing information to develop appropriate reserves for company accruals and overall performance assessment.
- Coordinate and complete property loss claims as necessary.
- Manage claim-related discovery requests.
- Manage Certificate of Insurance requirements.
Administrative/Leadership- Maintain awareness of pertinent legislative activity through professional and trade journals and organizations like the Risk and Insurance Management Society (RIMS).
- Supervise, train, and develop a team of high-performing team members to provide top-quality service to our customers, team members, and TPA business partners.
- Develop Standard Operating Procedures (SOPs) for the stores and other corporate facilities to support requirements and processes for claims administration and other risk-related requirements.
- Develop and maintain monthly organizational reporting reflecting performance results.
- Participate in Benchmarking/Best Practices sessions to reduce costs and manage risk.
- Establish and monitor litigation management/defense attorney contacts.
- Timely accounting and processing of all invoices.
- Trains and develops a team of risk coordinators.
- Conduct regular training with business partners with respect to the proper handling of incidents and claims.
- Assist with the preparation of materials for the Audit Committee of the Board of Directors.
Safety- Work with Safety Manager to initiate accident investigations following unique incidents and make recommendations for process improvement.
- Work with Safety Manager on the development and implementation of safety-related training for management and team members, ensuring injury prevention and regulatory compliance.
- Partner with the Regulatory Compliance Manager in providing timely product-related injuries reportable to the Consumer Product Safety Commission (CPSC).
Risk Management- Work closely with designated insurance broker and Michaels Finance team in coordinating requirements in the pursuit of insurance including obtaining all required company data and completion of applications.
- Present departmental information and prepare reports for management as appropriate. Analyze the performance of Michaels Risk Program and provide recommendations for improvement.
- Coordinate insurance broker and carrier services and requirements both internally and externally to support lease and contractual requirements while minimizing risk.
- Conduct visits of stores, distribution centers, and frame manufacturing facilities to keep abreast of company activities to ascertain the nature and extent of risk and potential losses.
Other duties as assignedMinimum Knowledge/Skills/AbilitiesMinimum Education- Bachelor's degree
- Finance, Risk Management, Business
Minimum Special Certifications or Technical Skills- Professional designation CPCU, ARM, CRM, etc.
- Active participation in industry professional organization (RIMS)
- Technical proficiency in insurance strategies and application
- Working knowledge in business law
- Solid skills with Microsoft Office products, including Excel, Word, and PowerPoint
Minimum Type of Experience the Job Requires- Retail risk/claims management experience with multiple locations
- 15+ years or more experience in claims management, including workers' compensation, general liability, property, and return to work
- Proven leadership skills and experience. Experience with leading and motivating a team
Other- Strong math skills, problem-solving, and decision-making skills
- Strong verbal and written communication skills
- Ability to organize work efficiently and to work independently
- Strong interpersonal skills to permit partnering across all levels of the Company.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. 
