Job Description

Are you a collaborative leader with a passion for operational excellence, process improvement, and customer service? We're looking for a Group Contracts Manager to lead our Enterprise Contracts team, overseeing the production and administration of client contract documents while ensuring exceptional quality, compliance, and service.

In this role, you'll provide strategic and operational leadership to a team responsible for supporting complex contractual processes across the enterprise. You'll partner closely with cross-functional stakeholders to drive process improvements, implement strategic initiatives, and ensure contract administration activities align with business objectives and regulatory requirements. This is an excellent opportunity for a leader who enjoys developing high-performing teams, improving processes, and influencing enterprise-wide initiatives.

Responsibilities

• Lead, coach, and develop a high-performing Contracts team through performance management, mentoring, and professional development.
• Oversee the production and administration of client contract documents, ensuring quality, accuracy, regulatory compliance, and exceptional customer service.
• Serve as a technical and strategic resource for the Contracts team and business partners, providing guidance on contractual language, regulatory requirements, and contract administration.
• Partner with cross-functional stakeholders to identify, prioritize, and implement system enhancements and process improvements that support tactical and strategic business goals.
• Represent Enterprise Contracts on departmental and enterprise-wide initiatives, contributing to the development and successful execution of key projects.
• Establish, monitor, and evaluate operational goals, productivity measures, and service standards, making adjustments as needed to meet or exceed expectations.
• Develop and maintain policies, procedures, and standards that support contractual compliance and regulatory requirements.
• Lead root cause analysis and continuous improvement efforts to enhance operational efficiency, quality, and customer satisfaction.
• Develop, monitor, and manage departmental operating plans and budgets, identifying variances and implementing corrective actions when appropriate.
• Support contractual audits and reviews, ensuring compliance with organizational and regulatory standards.
• Review complex, high-profile contractual requests and provide recommendations to senior leadership.

Qualifications

Minimum Qualifications

• Bachelor's degree and 8 or more years of relevant professional experience, including at least 1 year of leadership or people management experience, or an equivalent combination of education and experience.
• Experience leading teams while driving continuous process improvement and managing projects.

Preferred Qualifications

• Experience with contract administration, legal operations, or a related field.
• Healthcare, insurance, or managed care industry experience.
• Experience leading organizational or operational change initiatives.

Knowledge, Skills & Abilities

The ideal candidate demonstrates:

• Strong leadership skills with the ability to build, coach, and inspire high-performing teams.
• Initiative, accountability, and ownership for achieving results.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong organizational, project management, and prioritization skills with the ability to manage multiple competing priorities.
• Effective negotiation and relationship-building skills.
• Strong written, verbal, and presentation skills with the ability to communicate effectively at all levels of the organization, including senior leadership.
• Knowledge of client contracting processes, regulatory requirements, and compliance practices.
• Knowledge of healthcare industry trends and regulations.
• Familiarity with Delta Dental products, policies, claims, eligibility, and underwriting processes is a plus.
• Experience leading change management initiatives.
• A customer-focused mindset with a commitment to delivering exceptional service.
• Ability to thrive in a fast-paced, collaborative environment.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 22. $93,500 - $202,500.

#LI-Hybrid

About the Team

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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