Join the Bot Development team to work on the implementation of a new bot solution across various cloud platforms. Your main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in addition to standard Dialogflow CX functionalities.
Responsibilities:- Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX.
- Craft clean, efficient, and maintainable code adhering to industry best practices and standards.
- Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem.
- Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations.
- Leverage natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs.
- Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions.
- Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement.
- Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.
Qualifications- 4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework.
- Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.
- Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities.
- Solid understanding of Google as a Software-as-a-Service platform.
- Proven troubleshooting and analytical skills in complex, distributed environments.
- Familiarity with SQL and experience working with relational databases.
- Experience integrating web services into applications.
- Proficient in Agile and Scrum development methodologies.
- Bachelor's degree in a technology-related field or equivalent experience.
Nice to have:- Experience with programming languages such as JavaScript, Python, or Node.js.
- Familiarity with automated testing practices.
We offer:- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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