Jones Lang LaSalle Incorporated

Global Workplace Experience Lead

Jones Lang LaSalle Incorporated • $170K — $200K *
New York, NY 10025In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years in workplace experience, hospitality, employee engagement, or facilities services with 5 years in global leadership.
  • Experience leading diverse teams and establishing consistent operational standards across regions.
  • Strong background in experience design and employee engagement strategies.
  • Proficient in budget management, vendor oversight, and service performance evaluation.
  • Demonstrated experience in managing organizational changes and new program initiatives.
  • Effective communicator with a strong executive presence for stakeholder engagement.
  • Data-driven decision-maker experienced in analyzing employee feedback and operational metrics.
  • Ability to foster cross-functional collaboration and manage change effectively.

Responsibilities

  • Define and champion the workplace experience strategy in alignment with client's culture and business priorities.
  • Establish a global operating model for Workplace Experience with governance and service standards.
  • Lead and mentor regional Workplace Experience Managers, focusing on performance and development.
  • Collaborate with Real Estate and Experience teams to enhance service delivery aligned with workforce needs.
  • Set global standards for various workplace experience services while allowing for local adaptations.
  • Monitor KPIs related to workplace experience and provide performance reports to leadership.
  • Drive continuous improvement initiatives based on employee feedback and engagement data.
  • Manage workplace experience budgets and identify cost-saving opportunities without compromising quality.

Benefits

  • 401(k) plan with matching contributions.
  • Comprehensive medical, dental, and vision care.
  • Paid parental leave at 100% salary.
  • Paid time off and company holidays.
  • Early access to earned wages through Daily Pay.
Full Job Description
Job Summary

The Global Workplace Experience Lead sets the vision, standards, operating model, and programming strategy for our Client's workplace experience across all global sites. This role is accountable for the quality, consistency, and continuous improvement of the employee experience, leading regional Workplace Experience Managers and ensuring the JLL Experience team delivers on our Clinet's culture, brand, business priorities, and evolving real estate footprint.

Key Responsibilities
  • Define and champion the global workplace experience strategy, aligned to Client's culture, values, business priorities, and real estate footprint.
  • Establish and maintain a global operating model for Workplace Experience, including governance, roles and responsibilities, escalation pathways, service standards, playbooks, training, and performance expectations across regions.
  • Lead and develop regional Workplace Experience Managers, providing strategic direction, coaching, performance management, and leadership development.
  • Partner with Client's Real Estate and Experience teams to align workplace programming and service delivery with business priorities and workforce needs.
  • Establish global standards for community management, event programming, hospitality, employee-facing communications, and other workplace experience services, while allowing for appropriate regional and local adaptation.
  • Own experience-related KPIs and client reporting; establish success criteria and value measurements for workplace programs and present performance data, trends, risks, and program updates to Client and JLL leadership.
  • Drive continuous improvement through employee feedback, CSAT and engagement data, program participation, utilization trends, market benchmarking, root-cause analysis, and corrective action planning.
  • Develop and manage workplace experience budgets, forecasts, and program spend in partnership with Finance and account leadership; identify opportunities for cost optimization while maintaining service quality.
  • Partner with Facilities, Events, AV/IT, Security, Food & Beverage, Sourcing, Finance, Real Estate, and other workplace partners to ensure seamless and integrated service delivery.
  • Partner with Facilities, Events, Sourcing, and regional teams to establish clear performance expectations for vendors and service partners supporting workplace experience programs.
  • Oversee onboarding of new sites into the Experience model, including staffing, training, operating standards, and programming activation.
  • Lead the workplace experience component of portfolio changes, office openings and closures, relocations, service-model changes, and new program launches, ensuring effective change management and employee communications.
  • Establish scalable training, onboarding, and development standards for Workplace Experience teams globally.
  • Serve as a senior escalation point for workplace experience concerns and lead cross-functional resolution of service gaps and recurring issues.
  • Ensure employee-facing programs and services have appropriate contingency and coverage plans during staffing gaps, operational disruptions, and major workplace changes.
  • Identify, evaluate, and pilot new workplace programs, technologies, hospitality concepts, and service improvements based on employee needs, utilization trends, and industry best practices.

Qualifications
  • 10+ years of experience in workplace experience, hospitality, employee engagement, facilities, or related workplace services, with at least 5 years in a global or multi-region leadership role.
  • Proven ability to lead distributed, multi-function teams across geographies and build consistent operating standards across diverse markets.
  • Strong background in experience design, programming, hospitality, culture activation, and employee engagement.
  • Demonstrated experience with budget ownership, forecasting, vendor management, and service performance management.
  • Experience leading organizational change, portfolio transitions, service-model changes, or major workplace program launches.
  • Strong executive presence and ability to represent JLL at the client leadership level, influence stakeholders, and communicate clearly across functions and levels.
  • Data-driven; experience using employee feedback, engagement metrics, operational KPIs, and program data to drive decisions and continuous improvement.
  • Strong change management, problem-solving, and cross-functional collaboration skills.
  • Proficient in Google and Microsoft Suite
  • Bachelor's degree or equivalent combination of education and relevant professional experience; advanced degree or hospitality/workplace certification a plus.

Location: New York

The above-referenced summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

170,000.00 - 200,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -New York, NY

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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