Global Website Operations Lead Posting Start Date: 6/16/26 Requisition ID: 36186 Onsite or Remote: Onsite Position Job Overview Komatsu is embarking on a global initiative to transform our website experiences. This role will be responsible for supporting the day-to-day maintenance of Komatsu websites built on the Adobe Experience Manager platform. You will be the primary point of in-take for website support requests. You will collaborate with marketing and IT teams to define, prioritize and execute website updates, as well as support the migration of websites onto Komatsu.com ensuring brand consistency and scalability. Key Job Responsibilities Technical skills • Website support operations: proactively meet with regional stakeholders to review, define and prioritize their backlog of support requests • Delivery collaboration: facilitate cross-functional collaboration for complex support requests to ensure all tickets are delivered on time • Authoring: create and modify webpages aligning to UX design system standards • Asset management: upload and enrich assets in the DAM • Catalog management: partner with the PIM team to onboard new and enrich existing products • Web forms: support the creation and maintenance of web forms • Technical guidance: serve as the power user for the AEM CMS and DAM. • QA: perform functional testing to ensure find and resolve bugs, and digital applications are functional • Training: onboard, train and empower regional teams on how to use AEM • Documentation: create and maintain authoring guides, detailed process documentation and best practices • Website optimization: work closely with UX designers and developers to document and communicate requirements to improve web and dam management capabilities • Compliance: ensuring websites meet international legal requirements, privacy regulations (e.g., GDPR), web accessibility standards, and support OneTrust configurations • Website builds: support the end-to-end migration of Komatsu websites onto Adobe AEM CMS and DAM Soft skills • Stakeholder engagement: serve as a liaison between regional stakeholders and technical delivery teams • Change leadership: support teams and people through change by communicating the path forward, the process steps and value of change • Adaptability: able to adjust operations, processes and mindsets in response to stakeholder feedback, leadership guidance or unexpected challenges • Project management: manage and track all work within ADO and Asana Kanban boards • Flexibility: capable of working flexible hours to host meetings which accommodate European and Asia working hours Qualifications/Requirements • Bachelor's degree in marketing, business, communications, or a related field • Minimum of 5 years of website operations experience working with an enterprise CMS and DAM (AEM preferred) in a B2B and B2C marketing department • Experience working in agile delivery • Experience managing and tracking all work in project management software (e.g. ADO, Asana) • Experience working with a PIM platform • Experience managing web forms • Experience with website analytics and reporting • Experience working with international marketing teams • Familiar with UX best practices, landing page creation, responsive design and mobile first layouts • Familiar with implementing A/B testing • Familiar with usability testing practices and methodologies • Familiar with HTML/CSS • Excellent project management and communication skills • Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results. Additional Information Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $135,000. The actual offer will consider a wide range of factors, including experience and location. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. • Health benefits: Medical, dental, vision, HSA, wellness programs, etc. • 401k and/or employee savings programs • Employee time off (vacation and designated holidays) • Employee and family assistance programs • Disability benefits • Life insurance • Employee learning and development programs