General Motors

Global Warranty Strategy - Business Project Manager

General Motors • $90K — $120K *
Warren, MI 48089Hybrid
Manufacturing & Automotive
5 - 7 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Engineering, Industrial Management, or related field.
  • 5-6 years of experience leading cross-functional projects or workstreams.
  • Strong project management and organizational abilities.
  • Excellent verbal and written communication skills for influencing stakeholders.
  • Proficient analytical and problem-solving abilities.
  • Capability to manage multiple priorities effectively and efficiently.
  • Experience in a complex operating environment interacting with various teams.

Responsibilities

  • Lead cross-functional projects from planning through execution and deployment.
  • Ensure alignment of priorities and deliverables with IT and vendor teams.
  • Manage project timelines, milestones, and status reporting.
  • Communicate risks, issues, and project status to stakeholders and leadership.
  • Translate business requirements into effective process and system solutions.
  • Enhance operational execution through business process improvements.
  • Coordinate successful implementation with minimal business disruption.

Benefits

  • Hybrid work model requiring in-office presence three times a week.
  • Opportunities for professional growth and development.
  • Access to advanced tools and technology.
  • Involvement in transformative initiatives within a global team.
Full Job Description
Job Description
The Role

The Global Warranty Strategy - Business Project Manager will lead cross-functional business initiatives within Dealer Service & Warranty Operations (DSWO), with a primary focus on warranty strategy, process improvement, systems implementation, and operational readiness.

The Global Warranty Strategy team is responsible for transforming how dealers interact with GM for warranty claims. This includes re-imagining the processes, technology and tools to streamline the work for dealers, ensuring compliance with GM's service policy and procedures and ensuring good customer experience. The role is responsible for translating business needs into actionable plans, coordinating execution across multiple teams, managing timelines and deliverables, escalating issues when needed, and helping ensure solutions are delivered with quality, speed, and minimal business disruption.

What You'll Do
  • Serve as the business project lead for assigned initiatives, representing the business through planning, execution, deployment, and sustainment.
  • Lead global cross-functional teams across Business, IT, and vendors to ensure priorities, requirements, timelines, and deliverables remain aligned.
  • Develop and manage project timelines, milestone plans, workstream deliverables, action tracking, and status reporting.
  • Report risks, issues, key decisions, and project status to stakeholders and leadership, escalating as needed to remove barriers and maintain momentum.
  • Partner with stakeholders to gather, refine, and translate business requirements into effective process and system solutions.
  • Support business process improvements that strengthen operational execution, reduce waste, improve controls, and enable scalable solutions.
  • Coordinate testing, readiness, deployment, and transition-to-sustainment activities to ensure successful implementation with minimal disruption to the business.
  • Build strong partnerships across teams and communicate clearly with working teams, leadership, and cross-functional stakeholders.

Your Skills & Abilities (Required Qualifications)
  • Bachelor's degree in Business, Engineering, Industrial Management, or a related discipline.
  • 5-6 years of experience leading cross-functional projects or business workstreams with demonstrated results.
  • Strong project management, planning, organizational, and execution skills.
  • Strong verbal and written communication skills with the ability to influence and align stakeholders across functions.
  • Strong analytical and problem-solving skills, including the ability to identify issues, assess impacts, and drive action plans.
  • Ability to manage multiple priorities simultaneously while maintaining quality and timeliness.
  • Experience working across Business, IT, vendors, and leadership in a complex operating environment.


What Can Give You a Competitive Advantage (Preferred Qualifications)
  • PMP certification
  • Experience in Warranty Operations, Aftersales, Service Operations, or related business areas.
  • Experience supporting system implementations, enhancements, testing, or deployment activities.
  • Familiarity with continuous improvement methods such as lean, six sigma, kaizen, or value stream mapping.
  • Experience in a global or cross-regional business environment.
  • Experience developing business cases and supporting leadership decision-making.


#LI-LK1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.The selected candidate will be required to travel

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive success at General Motors.

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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