Scotiabank

Global Trader Voice Services Specialist

Scotiabank • $90K — $110K *
Toronto, ON M3C 0E3In-Person
Telecommunications & Hardware
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Post-secondary degree in Computer Science or related field
  • 5 years of IT experience in a regulated, global financial institution
  • Expert knowledge of Windows Client Operating Systems in an Active Directory environment
  • Advanced experience with End User Computing and management tools like Intune/SCCM
  • Good understanding of ITIL framework.

Responsibilities

  • Champion a customer-focused culture to deepen client relationships
  • Design, develop, and deliver high-quality Employee Technology solutions
  • Collaborate with teams to define and troubleshoot End User Computing system configurations
  • Participate in global governance of EUC Technology standards
  • Manage incidents and problems for effective resolution
  • Oversee the maintenance and delivery of an EUC Lab
  • Support the end-to-end solution lifecycle from planning to optimization

Benefits

  • Commitment to diversity, equity, inclusion, and allyship
  • Accessibility and workplace accommodations
  • Opportunities for upskilling and tuition assistance
  • Competitive rewards program including flexible vacation and benefits starting on day one
  • Community engagement opportunities through various programs
Full Job Description
Requisition ID: 262825

The Role

We are looking for a Global Trader Voice Services Specialist who will provide integral support to a team of high-performance IT/Trader Voice Professionals and subject matter experts for all activities related to Trader Voice and Voice Recording technologies. You will have global accountability of voice recording technology within GTS/GBM for all business partners working in collaboration with HR, Compliance, Legal, and other IT Groups.

Is this role right for you? In this role, you will:

  • You will also provide support for other Global Trader Voice teams globally
  • There may be the opportunity for staggered starting hours.
  • You are confident in leading the development and implementation of a new operating model to address voice
  • Preservation within Global operating centers; and in particular Capital Markets, Sales and Trading environments.
  • You will help drive the direction with the team and meet achieve Data and Voice technologies objectives.
  • You are comfortable in collaborating with the business, along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy, use and deployment of best practices in business support solutions, and the alignment and application of Bank operational and security standards.
  • You can manage the workflow associated with producing voice recordings and evidence for standard and complex global requests & embrace working with global teams to standardize and consolidate voice recording technology, preservation and extraction processes.
  • You are eager to participate and engage Bank executives on voice related agendas. This includes developing presentations and assisting with communications to Bank regulators and compliance groups.
  • Your primary focus is adhering to the global operating model, ensuring integrity of data and responding effectively while engaging with HR, eDiscovery, Legal on managing discovery requests for IT. As part of the directive is to ensure system availability and integrity of data.
  • You will work with Regulatory Business Initiatives group, Internal Controls Group, SI&D Service Management leads and Vendors to define the scope, intake and building of integrations with various communication platforms, support Scenario development and automation of testing.
  • You will work with vendors and internal partners to get appropriate reviews and approvals for the solutions being developed.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • You must have at least 1-3+ years of hands-on working experience in a people management position within Information Technology or Desk-top support.
  • You have at least 5+ years supporting Trader Voice with Recording environment.
  • You can demonstrate a working knowledge of compliance policies, as well as trading practices & workflows relative to the trading businesses.
  • You have at least 5+ years of progressive working knowledge or experience in Data and Voice at an enterprise scale with industry-recognized tools (e.g., Turrets like BT, IPC, Cloud9, etc...); Voice Recording software (e.g., Verint, NICE, Redbox, etc); Cisco CUCM and Cisco Webex.
  • Experience developing automation solutions using Python and/or PowerShell to eliminate manual operational processes.
  • Experience consuming and integrating REST APIs for platform monitoring, reporting, provisioning, and compliance validation.
  • Experience building dashboards, automated reporting, and operational health monitoring for mission-critical voice platforms.
  • Experience with CI/CD, Git repositories, and script lifecycle management is preferred.


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
  • Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.


#LI-Hybrid

Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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