Stellantis

Global Technology and End User Services Executive Technical Support

Stellantis • $80K — $120K *
Auburn Hills, MI 48326In-Person
Information Technology
5 - 7 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in information technology, computer science, engineering, or related field
  • 5+ years of technical support experience in technology and digital transformation
  • Proficiency with Mac & Windows operating systems, software, applications, network, and mobile technology
  • Excellent verbal and written communication skills
  • Strong leadership and organizational abilities
  • Attention to detail and ability to multitask
  • Fluent in English

Responsibilities

  • Ensure quality technical support for SVP, IEC members, and their admins
  • Maintain open communication channels between IT teams and users
  • Develop a strong network to access the right expertise in a timely manner
  • Provide technical assistance for major events led by the business area
  • Train end users on effective use of software and IT systems
  • Manage and troubleshoot hardware, software, and network issues specific to executive needs
  • Document common issues and solutions to build a user-accessible knowledge base

Benefits

  • Availability of a rotating 7/7 day support coverage
  • Collaboration with senior executives and diverse teams
  • Opportunity to work closely with professionals in digital transformation and technology
  • Participation in high-level events and executive support
  • Chance to develop a strong professional network within the organization
Full Job Description
The end user representative provides technical support to SVP, IEC members and their admins and ensures that their IT needs are met.

Key Responsibilities:
  • Ensure that SVP, IEC members and their admins receive quality technical support.
  • Facilitate their experience by maintaining open communication channels between IT teams and users.
  • Understand IT organization and develop strong network to activate in a reactive mode the right expertise [network, cyber, ...]

Main Activities:
  • Embody the best IT expertise in terms of technology, digital transformation, efficiency, and responsiveness, working closely with Executive and their personal assistant.
  • Provide technical assistance (network, audio video, ...) guidance to support major events lead by business area.
  • Train end users on the effective use of software and IT systems.
  • Manage and troubleshoot hardware, software, and network problems specific to executive needs to SVP, IEC members and their admins to resolve.
  • Receive, track, and resolve technical support requests from SVP, IEC members and their admins.
  • Perform preventive maintenance tasks to ensure that end users' IT systems operate optimally.
  • Document procedures, common issues, and solutions to create a knowledge base accessible to end users.
  • Availability: Ensure a rotating 7/7-day permanence with the local team.

The Executive Support collaborate with:
  • SVP, IEC members and their admins
  • IT teams (CISO, Network, Digital Events, MS 365...).
  • Admins network
  • Communication Team
  • Head of locations
  • HR team


Basic Qualifications:
  • Bachelor's degree in information technology, computer science, engineering, or related field
  • 5+ years of technical support experience in technology, digital transformation, internal networks, and audio and video networks
  • Knowledge in IT (Mac & Windows operating systems, software, applications, Network and Mobile technology)
  • Excellent composed and verbal communication skills
  • Strong Leadership, decision-making and organizational skills
  • Attention to detail and multi-tasking skills
  • Fluent in English

About Stellantis

Stellantis is a multinational automotive manufacturer formed in 2021 by the merger of Fiat Chrysler Automobiles and Groupe PSA. The company designs, produces, and sells a wide range of vehicles under various brands, including Alfa Romeo, Chrysler, Citroen, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, and Vauxhall. Stellantis operates in over 130 countries and has 14 brands in its portfolio. The company is committed to sustainable mobility and has set ambitious targets for reducing its carbon footprint and increasing the share of electric vehicles in its sales.
Learn more about Stellantis
Size
400,000 employees
Market Cap
$44.9 billion
Industry
Manufacturing & Automotive
* Ladders Estimates

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