Thermo Fisher Scientific

Global Technical Support Specialist III - Digital

Thermo Fisher Scientific$88K — $105K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Software, Information Technology, or a related field with 5+ years of experience
  • Experience managing global software projects across multiple product lines
  • Strong written and verbal communication skills
  • Willingness to travel internationally (under 25% of time)
  • Proven ability to work independently and collaboratively within a team
  • Knowledge of Product Data Management (ECR/O or NPI) is a plus

Responsibilities

  • Enhance efficiency within the Technical Support Department
  • Facilitate technical communication across teams including Production, R&D, and Global Tech Support
  • Conduct root cause analysis to resolve technical issues
  • Collect and analyze data to improve internal processes
  • Provide worldwide third-line technical support for Digital products
  • Lead postmortem analysis on support calls and continuous improvement initiatives
  • Seek opportunities to reduce installation and warranty costs through data analysis

Benefits

  • Comprehensive medical and dental plans, including health incentives
  • Employee assistance and family support programs
  • At least 120 hours paid time off (PTO) and 10 paid holidays annually
  • Paid parental leave of 3 weeks for bonding and 8 weeks for caregiver leave
  • Retirement savings programs including a competitive 401(k)
  • Stock Purchase Plan (ESPP) allowing colleagues to buy company stock at a discount
Full Job Description
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Who are we looking for

Our future colleague for this position enjoys collaborating in a multi-disciplinary technical environment to address technical problems within multi-cultural team. If you enjoy the introduction of complex software / server solutions on top of high-performance systems, this is an excellent opportunity to change the world. Our Digital TEAM is on the cutting edge of workflow technology, allowing our customers to achieve the best result they can.

  • Handles tasks and projects in the Technical Support Department in order to improve its efficiency.


  • Provides technical communication between Production, R&D, R&D Global Digital, BU and Global Tech Support.


  • Provides "root cause" analysis and actively takes part in resolving technical issues.


  • Collects, analyzes and reports data for the purpose of solving problems and improving company's inner processes, including parts information.


  • Provide worldwide 3rd line technical support up to various Digital products delivered and connected with our Electron Microscopes


  • Postmortem analysis for solved support calls, collaboration on and leading continuous improvement processes


  • Actively looks for chances too lower the installation and warranty cost based on collected data and analyses


  • Continuously drive improvement via MyPPI, CAPA and NPI projects


  • Following the effective documents IMS, EMS and working on documentation


How will you get there

  • At least a bachelor's degree of Software, Information Technology or a combination of both education and 5 plus years of work experience.


  • Experience with global SW projects spanning multiple product groups and IT product introductions


  • Strong social skills, written and verbal


  • Ability and willingness to travel internationally (less than 25% of working hours).


  • Ability to work independently as well as to collaborate in a team.


  • Knowledge and experience in Product Data Management (ECR//O or NPI) is of an advantage


What do you need

  • Excellent communication ability (both face-to-face as via mail) and influencing skills including the ability to communicate technical concepts to a variety of audiences is important to the success in this position


  • Affinity with software applications and computer hardware


  • Pro-active, customer-focuses, hard-working and outgoing personality


  • Self-steering on multiple tasks


  • Consistent record to work well with cross-functional and cross-cultural teams


Of course, we all know a list of job requirements is like a wish list. Are you the ideal candidate, but you do not match all requirements? We are happy to get to know you and to discuss a possible fit.

Why Service

Our Central Service organization enables our customer to push the technological barrier every day! Opportunity to visit our customers on-site, performing critical work to support breakthrough innovation up to 25% of the time!

Why us

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs


  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement


  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy


  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan


  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount


About Thermo Fisher Scientific

Thermo Fisher Scientific Careers

Join the vibrant team at Thermo Fisher Scientific, a global leader in serving science and making the world healthier, cleaner, and safer. With a workforce of over 75,000 professionals, Thermo Fisher Scientific offers unparalleled job opportunities and a culture of innovation that propels your career to new heights. Work You’ll Do At Thermo Fisher Scientific, you will be part of a team that is dedicated to enabling our customers to make the world healthier. Whether you are involved in the development of life-saving drugs or innovative environmental solutions, your work will have a profound impact on society. Our commitment to leadership in the industry is unwavering. With Thermo Fisher Scientific, you will lead projects that set standards in scientific inquiry and market leadership. You will work at the intersection of science, technology, and industry expertise, driving digital innovation in every aspect of our business. Join our diverse team of professionals and engage in roles that span across various functions and disciplines. From research and development to marketing and sales, the breadth of job opportunities available means that you can find the perfect match for your skills and passions. Innovative Work As part of our team, you will have access to cutting-edge tools and technologies that foster creativity and innovation. Thermo Fisher Scientific is home to a dynamic range of career paths, all designed to challenge you and help you grow as a professional. Our employment philosophy emphasizes diversity and inclusivity, ensuring that all team members have the opportunity to thrive. We believe in nurturing talent through robust training programs, leadership development, and opportunities for career advancement. Be Part of a Great Team Working at Thermo Fisher Scientific means being part of a global network of enthusiastic, talented, and ambitious individuals. Our culture is built on collaboration, where each member’s unique skills and perspectives are valued. You will enjoy benefits that support both your professional growth and personal well-being. Future-Proof Your Career Embark on a journey of growth and continuous learning with Thermo Fisher Scientific. We offer a variety of training and development programs that cater to your interests and career goals. From internships for budding scientists to leadership training for aspiring executives, our programs are designed to equip you with the skills needed for a successful and fulfilling career. Explore Discover how our commitment to innovation leads to advancements in health and science: [Read More] Learn about our leadership in environmental sustainability and how you can contribute: [Read More] The Thermo Fisher Scientific Difference Our global presence and commitment to innovation mean that your work extends beyond borders and makes a tangible impact worldwide. The collaboration between our teams drives our leadership in the scientific community and contributes to a culture that embraces diversity and fosters professional growth. Stay Connected Join Our Team Search open positions that match your skills and interest. We are always on the lookout for passionate, curious, and driven team players. Explore our job opportunities and find out how you can contribute to our meaningful work. SEARCH THERMO FISHER SCIENTIFIC JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Thermo Fisher Scientific.
Learn more about Thermo Fisher Scientific
Size
130,000 employees
Market Cap
$213.3 billion
Industry
Net Income
$6.3 billion
Founded
1956
5 Year Trend
+16.5%
Revenue
$32.2 billion
NASDAQ

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