The Global Technical Support Informatics Applications Engineer for Beckman Coulter Life Sciences is responsible for providing remote and on-site field system support that includes hardware, software applications, and networking to customers and field personnel. The Global Technical Support Informatics Applications Engineer also provides next level phone support to the field service organization, as required, to resolve complex technical problems and product issues beyond the capabilities of the LifeScience Technical Support team.
This position reports to the Global Informatics Manager and is part of the Service Operations team and will be fully remote, although residency in the western half of the US is required.
In this role, you will have the opportunity to:
- Provide technical leadership, working across functions to identify root causes and resolve challenging issues facing our Informatics customers across North America
- Provide escalation process management, and action-planning to ensure compliance with standard work, effective teamwork and rapid resolution of middleware product and networking issues in partnership with frontline support resources
- Investigate complex problems through remote data stream collection and in-depth analysis to guide collaborative resolution efforts with account network, LIS and security personnel in virtual server environments that host Beckman Coulter middleware solutions.
- Coach & mentor field engineers and applications associates through the repair process of individual workstations, servers and analyzer connection hardware consistent with established procedures that drive positive customer experience.
- Apply and further develop your knowledge of cloud-based solution architecture, deployment and troubleshooting in collaboration with global technical support teams
The essential requirements of the job include:
- Bachelor’s Degree with 3+ years’ supporting laboratory middleware
- Data Innovations, EPIC Beaker, Cerner Oracle Health or Life Science LIS experience (or similar)
- Strong computer networking and/or LIS implementation/development experience
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Ability to travel up to 25% - 75% travel, overnight, within North America (based on the need of the position) at times on short notice, working from a home-based office with occasional after hours on call responsibilities
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb, any other physical requirements
It would be a plus if you also possess previous experience in:
- Diagnostics Laboratory Informatics and Automation applications experience
- Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements.
Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.
The annual salary range for this role is $120,000-$135,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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