About This RoleAs the Global Strategic Accounts Service Manager, you will champion execution and delivery by leading our Global Strategic Accounts (GSA) Service team. You are more than an operations manager; you are the driving force behind high-profile customer relationships, regional and national operational excellence, and a supportive leader of a motivated, customer-focused team.
By fostering a relentless focus on service results and performance, you will unite your team and network to deliver seamless, impactful solutions that exceed expectations. Rather than just overseeing contracts, you will establish deep-rooted trust with strategic clients, guide high-impact projects, and cultivate an environment where your team can continuously learn, grow, and succeed.
What You Get- Global Impact & Scale: Lead strategic initiatives for high-profile accounts with the backing of Carrier's world-class global network.
- High-Level Autonomy: Direct day-to-day service operations and shape business execution strategies with strong support from executive leadership.
- A Culture of Mentorship: Empower and develop a multi-tiered team of Service Account Managers, Project Managers, and Engineers.
- Unwavering Stability: Long-term career growth in a resilient, year-round industry at the cutting edge of building automation and sustainability.
What You Will DoLead & Develop the Team- Build and lead a high-performing Global Strategic Accounts team, selecting top-tier Service Account Managers, Project Managers, Field Engineer Supervisors, Field Engineers, and Associate Project Managers.
- Coach, mentor, and guide your employees through regular meetings, ensuring the service team receives continuous training on project management techniques to hit their targets.
- Manage, maintain, and execute training, auditing, and assessment programs to continuously upskill field service staff.
- Resolve complex issues by reviewing escalated operational challenges and responding directly to complaints from high-profile customers.
Drive Strategic & Operational Excellence- Lead and direct day-to-day service operations to meet and exceed planned deliverables in a fast-paced, multi-tasking environment.
- Manage GSA Service Department projects following structured project processes, providing clear direction to assisting Project Engineers.
- Formulate the operations execution plan across your direct team, the ALC Dealer Network, and ALC Branches.
- Direct revenue forecasting activities and set performance standards aligned with assigned objectives.
- Partner with the GSA General Manager to develop forward-looking business strategies for new business and retention.
- Collaborate with other ALCF regional operations leaders to share best practices and drive organizational consistency.
- Reallocate resources dynamically to optimize service department performance and improve overall results.
Own the Relationship- Establish and develop professional, long-term relationships with strategic prospects and key clients, ensuring their unique needs are met within the bounds of contracted scopes.
- Promote and support service account managers in executing Time and Material Repairs, Service Projects, and Service Agreements within GSA markets/verticals.
- Support the sales team in analyzing bid opportunities, reviewing contract documents, drawings, and specifications to ensure maximum estimation accuracy.
Who You Are- A Visionary Leader: You know how to build, motivate, and mentor diverse teams, transforming individual talents into a unified, high-performing service engine.
- An Operational Strategist: You excel at managing complex portfolios, forecasting revenue, and executing large-scale project strategies with high accuracy.
- A Trusted Advisor: You thrive under pressure, possess excellent conflict-resolution skills, and can maintain strong, collaborative relationships with high-profile clients.
- An Adaptable Problem-Solver: You are highly organized, comfortable multi-tasking, and able to reallocate resources on the fly to meet dynamic business goals.
QualificationsRequired Qualifications- High School diploma or GED
- 4+ years of experience as a Service Account Manager in the Building Automation/Controls Industry
- Must have a valid Driver's License
Preferred Qualifications- Bachelor's degree in Construction, Civil, Mechanical, Electrical Engineering, Construction Management, Business Management, or related field
- Experience leading a national service organization focusing on process improvement and customer end-to-end delivery
- Demonstrated knowledge of service financial reporting
- Extensive experience with MS Office 365 Suite: Word, Excel, Outlook, MS Project, MS Teams, and OneDrive
- Ability to lead and motivate teams
- Strong problem-solving, planning, and project management skills
Pay RangeThe annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other CompensationThis position is entitled to short-term cash incentives, subject to plan requirements.
BenefitsEmployees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
