Req ID: 50721

Job Location: Baltimore, MD, US, Tallahassee, FL, US

Employment Type: Full Time

Segment: Danfoss Climate Solutions Segment

Job Category: Quality and Environment, Health and Safety (EHS)

Work Location Type: Remote

Job Title: Global Sr. Customer Quality Manager

The Impact You'll Make

As a Global Senior Customer Quality Manager, you will play a critical role in shaping the experience of some of our most strategic global customers. You'll serve as the trusted quality leader who connects customer needs, business priorities, and operational excellence to strengthen long-term partnerships and drive customer success.

In this highly visible role, you will influence decisions at both the customer and executive leadership levels. By transforming customer feedback into meaningful action, you'll help improve products, processes, and overall business performance across a global organization.

You'll join a collaborative environment where your expertise in customer quality, risk management, and strategic leadership will have a direct impact on customer satisfaction, business growth, and continuous improvement worldwide.

Location Flexibility: While this position is ideally based at our Turbocor Global Headquarters, we will consider highly qualified remote candidates within the NAM region.

What You'll Be Doing

• Lead the customer quality strategy for key global and strategic accounts, building strong executive relationships and ensuring a consistent, high-quality customer experience across regions.
• Drive the Customer Scorecard Review process, turning performance data, customer feedback, and business insights into clear actions, measurable improvements, and leadership visibility.
• Identify and assess customer quality risks, emerging trends, and Voice of Customer (VOC) insights, helping the organization proactively address challenges and uncover opportunities.
• Partner with leaders across Quality, Engineering, Operations, Product Management, Sales, and Service to align priorities, resolve complex customer concerns, and deliver sustainable solutions.
• Lead executive customer reviews, strategic visits, escalations, and governance discussions, providing clear recommendations that support customer retention, growth, and business performance.
• When assigned, serve as the primary customer quality contact for strategic accounts, leading complaint resolution, corrective actions, customer-facing 8D processes, audits, and quality-related customer engagements.

What We're Looking For

• Bachelor's degree in Engineering, Quality Management, Business, or a related technical field, along with 10+ years of experience in Customer Quality, Quality Engineering, Product Quality, Manufacturing Quality, Reliability, or similar customer-facing quality leadership roles.
• Strong experience managing executive customer relationships, leading strategic customer reviews, customer governance programs, and enterprise-level quality initiatives.
• Proven ability to convert Voice of Customer (VOC) insights, performance metrics, and business data into improvement plans, risk mitigation strategies, and meaningful business outcomes.
• Demonstrated success influencing and aligning cross-functional teams across Engineering, Operations, Sales, Service, Product Management, and Quality without direct authority.
• Advanced analytical and communication skills, including experience using Excel, Power BI, Minitab, and business dashboards to support decision-making and executive presentations.
• Experience working in global organizations with diverse teams and customers, along with the ability to travel internationally (up to 30%) as needed.

Preferred: Advanced degree, Six Sigma Black Belt, CQE, or equivalent certification, along with experience supporting strategic OEM, hyperscale, data center, or global industrial customers and working within quality systems such as IATF 16949, ISO 9001, APQP, and PPAP.

What You'll Get from Us

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You'll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.

Ready to Make a Difference?

If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.