GE Vernova

Global Services Quality Leader (m/f)

GE Vernova • $200K — $250K *
Atlanta, GA 30349In-Person
Energy & Utilities
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field with 10 years of operational experience or high school diploma with 20 years of experience
  • Proficient in structured problem-solving methodologies (A3, 8D, etc.) and familiar with Lean Operating Method tools
  • Demonstrated success in leading global quality transformations to enhance customer experience
  • Deep understanding of engineering, manufacturing, and supply chain processes, especially in power generation
  • Experience working with diverse customer bases and cross-functional teams across multiple regions

Responsibilities

  • Lead the implementation of a cohesive quality vision aligned with the Zero-Defect Framework
  • Drive initiatives to improve reliability, responsiveness, and reduce costs associated with poor quality
  • Engage with customers to resolve major quality issues and implement corrective actions globally
  • Represent the business on quality issues with external partners
  • Operationalize the framework for early identification of high-risk defects to achieve quality targets
  • Support the improvement of outage scores by preventing quality defects
  • Develop and inspire a multi-regional quality organization and prepare team members for executive roles

Benefits

  • Opportunities for professional growth and development
  • Involvement in high-impact projects within a global organization
  • Ability to influence quality standards across multiple functions
  • Supportive environment for innovative thinking and process improvement
  • Travel opportunities for diverse field engagements
Full Job Description
Job Description Summary
As one of the most transformative and visible Quality leaders in GEV, you will serve as the Quality Leader for one of the largest business lines in the company - Gas Power Global Services. You will be responsible for driving Quality outcomes for our customers and field services teams by leading a highly mature quality organization.

Job Description

Essential Responsibilities

  • Strategic Leadership:
    • Lead the implementation of a cohesive customer and field quality vision – in line with GEV Zero-Defect Framework
    • Drive transformational initiatives to improve read across for regions, reliability for our product, customer responsiveness and reduction in cost of poor quality
    • Define and own enterprise quality goals, KPIs, action-plans and roadmaps
  • Customer Engagement:
    • Engage in largest customer issues and ensure RCAs and corrective actions are sufficient and deployed globally
    • Represent the business on quality matters with customers, regulators, and external partners
    • Partner with Customer Services Engineering and improve speed and quality of issue resolution, inclusive of enhanced technical support through advanced tools and AI
  • Internal Focus Areas:
    • Operationalize framework for early identification High Risk Defect to meet reduction targets for Customer Events and Days-Lost-Generation (DLG)
    • Support Successful Outage Score Improvement target for One Field Services, by avoiding repeat escapes that contribute to quality defects including – 1st attempt start-up failure, trips post start etc
    • Lead the deployment of new Customer Experience MOR for Global Services and drive improvement in the Customer Experience Score
    • Partner with ITR Region Leaders and OFS Region GMs, to develop and execute an action-plan to improve Glint survey score for Quality for the front-lines
    • Support the roll-out of “EXECUTE” Zero Defect Framework for One Field Services and partner cross-functionally to improvement the same for “WIN-DESIGN-BUY-BUILD”
  • Team Development:
    • Lead, develop, and inspire a multi-regional, highly mature quality organization
    • Coach direct staff towards executive readiness
    • Enhance the culture of breakthrough thinking and adoption of GEV lean operating method tools

Qualifications/Requirements

  • Bachelor's degree from an accredited university or college and 10 years’ experience in the Operations environment with strong business process understanding with proven track record of results using Quality and Lean methodologies OR High school diploma/GED and 20 years of experience in the Operations environment with strong business process understanding with proven track record of results using Quality & Lean methodologies
  • Expertise in structured problem solving methodologies (such as A3, 8D, PSR, TapRooT, Shainin etc) and familiarity with GEV Lean Operating Method tools (MOR, Hoshin, Roadmap, Daily Management and Kaizen)
  • Proven track record in leading global quality transformations (people, process and systems) and driving enterprise-level improvements to improve customer experience
  • Knowledge of engineering, manufacturing, and supply chain processes, with deeper experience in power generation and/or field service-based businesses
  • Experience supporting diverse customer bases and cross-functional teams across multiple regions, with high level of adaptability and resilience in managing complex, global challenges
  • Candidates outside US must have EU Work Permit

Desired Characteristics

  • Systems Thinking: Ability to see how changes in one part of the process affect the entire value stream.
  • Influencing Skills: Proven ability to lead change across functions without direct hierarchical authority.
  • Data-Driven: A passion for using data to find the "signal in the noise" and prioritize the most impactful projects.
  • Resilience: The tenacity to challenge the status quo and maintain high standards even under delivery pressure.
  • This job will require travel >25% , may vary depending on location

For candidates applying to a U.S. based position, the pay range for this position is between $200,000 and $250,000 USD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Como uno de los líderes de Calidad más transformadores y visibles de GEV, usted se desempeñará como Líder de Calidad para una de las líneas de negocio más grandes de la compañía: Gas Power Global Services. Será responsable de impulsar los resultados de Calidad para nuestros clientes y equipos de servicios en campo, liderando una organización de calidad altamente madura.

Responsabilidades Esenciales

  • Liderazgo Estratégico:

    • Liderar la implementación de una visión cohesiva de calidad para clientes y servicios de campo, alineada con el Marco de Cero Defectos de GEV.
    • Impulsar iniciativas transformacionales para mejorar la estandarización entre regiones, la confiabilidad de nuestros productos, la capacidad de respuesta al cliente y la reducción de los costos derivados de la mala calidad.
    • Definir y liderar los objetivos de calidad a nivel empresarial, los indicadores clave de desempeño (KPIs), los planes de acción y las hojas de ruta.

  • Relación con Clientes:

    • Participar en los problemas más importantes de los clientes y asegurar que los análisis de causa raíz (RCA) y las acciones correctivas sean adecuados y se implementen globalmente.
    • Representar al negocio en temas de calidad ante clientes, organismos reguladores y socios externos.
    • Colaborar con Customer Services Engineering para mejorar la velocidad y calidad de la resolución de problemas, incluyendo soporte técnico avanzado mediante herramientas avanzadas e inteligencia artificial.

  • Áreas de Enfoque Interno:

    • Operacionalizar un marco para la identificación temprana de Defectos de Alto Riesgo con el fin de alcanzar los objetivos de reducción de Eventos del Cliente y Días de Generación Perdida (DLG).
    • Apoyar el objetivo de mejora del índice Successful Outage Score para One Field Services, evitando reincidencias que contribuyan a defectos de calidad, incluyendo fallas en el arranque en el primer intento, interrupciones posteriores al arranque, entre otros.
    • Liderar la implementación del nuevo MOR de Experiencia del Cliente para Global Services e impulsar mejoras en el puntaje de Experiencia del Cliente.
    • Asociarse con los líderes regionales de ITR y los gerentes generales regionales de OFS para desarrollar y ejecutar un plan de acción que mejore la puntuación de calidad en las encuestas Glint de los equipos de primera línea.
    • Apoyar el despliegue del Marco de Cero Defectos “EXECUTE” para One Field Services y colaborar transversalmente para mejorar su aplicación en “WIN-DESIGN-BUY-BUILD”.

  • Desarrollo del Equipo:

    • Liderar, desarrollar e inspirar una organización de calidad altamente madura y con presencia en múltiples regiones.
    • Desarrollar y preparar a los colaboradores directos para posiciones de nivel ejecutivo.
    • Fortalecer una cultura de pensamiento innovador y la adopción de las herramientas del método Lean Operativo de GEV.

Calificaciones/Requisitos

  • Título universitario de una institución acreditada y 10 años de experiencia en entornos de Operaciones, con sólido entendimiento de procesos de negocio y un historial comprobado de resultados utilizando metodologías de Calidad y Lean; o diploma de escuela secundaria/GED y 20 años de experiencia en entornos de Operaciones, con sólido entendimiento de procesos de negocio y un historial comprobado de resultados utilizando metodologías de Calidad y Lean.
  • Experiencia avanzada en metodologías estructuradas de resolución de problemas (como A3, 8D, PSR, TapRooT, Shainin, entre otras) y familiaridad con las herramientas del Método Lean Operativo de GEV (MOR, Hoshin, Roadmap, Gestión Diaria y Kaizen).
  • Historial comprobado liderando transformaciones globales de calidad (personas, procesos y sistemas) e impulsando mejoras a nivel empresarial para optimizar la experiencia del cliente.
  • Conocimiento de procesos de ingeniería, manufactura y cadena de suministro, con experiencia más profunda en generación de energía y/o negocios basados en servicios de campo.
  • Experiencia apoyando bases de clientes diversas y equipos multifuncionales en múltiples regiones, demostrando alta adaptabilidad y resiliencia para gestionar desafíos globales complejos.
  • Los candidatos fuera de Estados Unidos deben contar con permiso de trabajo en la Unión Europea.

Características Deseadas

  • Pensamiento Sistémico: Capacidad para comprender cómo los cambios en una parte del proceso afectan a toda la cadena de valor.
  • Capacidad de Influencia: Habilidad comprobada para liderar cambios entre funciones sin autoridad jerárquica directa.
  • Orientación a los Datos: Pasión por utilizar datos para identificar las señales relevantes entre grandes volúmenes de información y priorizar los proyectos de mayor impacto.
  • Resiliencia: Determinación para desafiar el estado actual y mantener estándares elevados incluso bajo presión por resultados.
  • Este puesto requerirá viajes superiores al 25 %, porcentaje que puede variar según la ubicación.

Additional Information

About GE Vernova

GE Vernova is an energy business company. They provide digital, energy consulting, energy financial services, gas power, grid solutions, nuclear energy, power conversion, renewable energy, steam power, and so on.

GE Vernova Careers

There has never been a more opportune time to join GE Vernova, a leader in innovative energy solutions. As a pivotal player in the energy sector, GE Vernova offers a plethora of job opportunities that cater to a diverse range of skills and professional aspirations.

Work You’ll Do

Embark on a career at GE Vernova and contribute to the transformation of the energy landscape. GE Vernova’s team is at the forefront of innovation, driving growth and sustainability with cutting-edge technology. Lead in a unique role where industry expertise meets leadership in energy innovation. GE Vernova provides a platform where professionals can leverage their skills to influence global energy solutions. Engage with a team of experts dedicated to pioneering developments in the energy sector. GE Vernova is home to a dynamic team focused on creating impactful solutions that address global energy challenges.

Introducing the GE Vernova Professional Growth Path

GE Vernova is committed to fostering professional growth through comprehensive career development opportunities. The company supports its team members' career trajectories with robust training programs, including leadership development and diversity training.

Innovate and Lead

Join GE Vernova to work on transformative projects at the intersection of energy, technology, and sustainability. The company’s commitment to innovation is reflected in its continuous pursuit of next-generation energy solutions.

Cultivate Your Career

At GE Vernova, career advancement is a priority. The company offers a range of positions that encourage professional growth and skill enhancement. GE Vernova’s supportive culture and commitment to professional development make it an ideal place to advance your career.

Explore Job Opportunities and Internships

GE Vernova is actively hiring and offers various positions and internships that cater to a wide range of professional interests and expertise. From engineering to project management, GE Vernova provides a fertile ground for professionals and interns to thrive.

The GE Vernova Commitment to Diversity and Innovation

GE Vernova is dedicated to creating a diverse and inclusive workplace. The company values diversity as a source of innovation and competitive advantage. By fostering an inclusive culture, GE Vernova attracts top talent from diverse backgrounds, enhancing creativity and driving innovation.

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Learn more about GE Vernova
Size
10,001 employees
Industry
Business Services
* Ladders Estimates

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