Uber

Global Senior Strategic Operations Manager, Uber Direct

Uber$131K — $145K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in strategy, operations, or analytics within high-growth or matrixed environments.
  • Intermediate to advanced SQL, Excel/Google Sheets, and other BI tools expertise.
  • Proven ability to drive ambiguous, cross-functional projects from design through global implementation.
  • Strong analytical skills to discover and surface insights from data.
  • Excellent communication skills to influence senior stakeholders across regions.

Responsibilities

  • Guide product prioritization and adoption to align tech investments with business strategy.
  • Implement scalable global strategies that merge regional efforts into unified frameworks.
  • Lead special projects to address emerging global challenges, involving problem structuring and strategy development.
  • Connect market insights across regions to identify patterns and enhance local teams' effectiveness.
  • Track and analyze operational KPIs to recommend and implement proactive solutions.
  • Improve self-serve and enterprise onboarding processes to enhance efficiency for merchants.
  • Streamline financial systems to ensure reliable and timely payment processes.

Benefits

  • Eligible to participate in Uber's bonus program.
  • Possibility of an equity award and other compensation types.
  • Participation in a 401(k) plan.
  • Access to various employee benefits.
Full Job Description
Job Description

About the Role

As a Global Strategic Operations Senior Manager on the Uber Direct Strategic Operations team, you'll lead global initiatives that improve merchant operations and power growth at scale. This role is responsible for turning operational challenges into structured strategies, aligning stakeholders across regions and functions, and delivering solutions that scale globally while meeting local needs.

What the Candidate Will Do:

Global Strategic Operations Managers are responsible for:
  • Guiding product prioritization and adoption to ensure tech investments drive progress on our business strategy.
  • Implementing scalable global strategies by synthesizing regional efforts and aligning teams on unified frameworks that balance local needs with global priorities.
  • Leading special projects to solve emerging global challenges-owning everything from problem structuring and data analysis to strategy development, stakeholder alignment, and cross-functional implementation.
  • Connecting market insights across regions to spot patterns, share learnings, and help local teams adopt and scale solutions more effectively.
  • Tracking and analyzing key operational KPIs to identify trends and root causes, and proactively recommend and implement solutions.


In this role, you will focus on Merchant Operations, including:
  • Onboarding: Improve self-serve and enterprise flows to reduce time-to-first-trip and eliminate friction.
  • Financial systems: Streamline how Uber gets paid by improving policies, products, and processes that drive strong on-time payment rates.
  • Refunds: Optimize end-to-end resolution workflows-policies, tooling, and support decisioning-to reduce cost while improving refund speed and accuracy.
  • Integration health: Ensure merchant integrations are reliable and optimized, reducing API errors and improving performance across cost and timeliness.
  • Merchant enablement: Build scalable education, documentation, and guidance to ensure merchants use the product effectively.
  • Merchant experience: Identify drivers of merchant sentiment and advocate for product and process improvements that increase NPS and retention.

Basic Qualifications

  • 5-7 years of experience in strategy, operations, or analytics within high-growth or matrixed environments.
  • Intermediate to advanced SQL, Excel/Google Sheets, and other BI tools to gather data, prepare reports, and develop dashboards.

Preferred Qualifications

  • Proven ability to drive ambiguous, cross-functional projects from design through global implementation with measurable impact.
  • Strong analytical skills and comfort working with data to discover and surface insights.
  • Excellent communication skills with the ability to influence senior stakeholders across regions.
  • Experience with merchant ecosystems, pricing/billing systems, or CRMs is a plus.


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Responsibilities

For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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